Search found 1815 matches

by ATSupport
Tue Jul 14, 2020 7:50 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Fix this damn thing. Trying to run a business. And need this up and running Thanks Completely understood - we see majority of our users are tracking by now but some units might take time to wake up and stabilize. Please let us know your account info via https://secure.accutracking.com/contact.php a...
by ATSupport
Tue Jul 14, 2020 7:40 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

my gps works then it stop then it works then stops .it is not working now.???????????????????????? Our sincere apologies! The network appears to be stabilizing overnight and we see most of regions recovered and came back online this morning. Some regions are still in process of recovering shows ins...
by ATSupport
Tue Jul 14, 2020 5:21 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down... We sincerely apologize for the length of time it's taking to resolve. The lost service from the outage can be credited back....
by ATSupport
Tue Jul 14, 2020 12:53 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

I, too, haven't seen any activity from my tracker for days now. :x Is there some way of determining whether my area or unit is one that is still being worked on? Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too? Yes all areas are the US is being worked on ...
by ATSupport
Mon Jul 13, 2020 11:32 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

ATSupport wrote: Mon Jul 13, 2020 9:29 pm
HSlifer wrote: Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
Update: we just got a new update and appended it to the first post of this thread.
by ATSupport
Mon Jul 13, 2020 10:43 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Alf2 wrote: Mon Jul 13, 2020 9:57 pm Who is the provider responsible for this?
Please contact us directly for more details https://secure.accutracking.com/contact.php
by ATSupport
Mon Jul 13, 2020 9:29 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

HSlifer wrote: Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
by ATSupport
Mon Jul 13, 2020 8:58 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Kwihnai wrote: Mon Jul 13, 2020 8:56 pm Still waiting in Texas, still need to track my units.....
Understood...we are here working with our provider tonight for a full recovery as urgently as possible.
by ATSupport
Mon Jul 13, 2020 7:01 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

I’m confused, one update says you fixed the problem as a WHOLE and another says 1/3 of devices are working. My device is still NOT working. Sorry for the confusion. The SIM provider fixed the network issue earlier but the devices are still queued to get online. A real-life example would be, the bus...
by ATSupport
Mon Jul 13, 2020 6:30 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Update: just got another update from the provider: We are continuing to work with the network engineers to get as many updates as possible in regards to the issues being resolved. We have been informed by some of the customers that they have seen some of their devices coming back online slowly as ev...
by ATSupport
Mon Jul 13, 2020 5:39 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

pricyjane wrote: Mon Jul 13, 2020 5:33 pm Will I still have my tracking for today
Yes you'll see the data during the outage later. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data will be re-sent to our server and you'll be able to view them.
by ATSupport
Mon Jul 13, 2020 5:26 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Can't log on, is it completely up an running. No, lots of our users are still offline but the situation is improving. We believe it'll be back today. If your issue is about logging into your account, then it's a separate issue and please let us know your account info via https://secure.accutracking...
by ATSupport
Mon Jul 13, 2020 4:05 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

cbc4300 wrote: Mon Jul 13, 2020 3:57 pm Can you define which areas are affected?

Thank you
The outage is nationwide but from what we collected from our users, Florida, California and New York appeared to be the hardest hit regions.
by ATSupport
Mon Jul 13, 2020 3:59 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Is this going to be up and running soon? Still running a 3G and still getting notification that the system is down. According the the provider's update, the network is fully restored now but devices are queued to connect back as there is a sheer number of devices trying to connect at the same time....
by ATSupport
Mon Jul 13, 2020 3:15 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 5254

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Update: we just got a new update from the SIM provider and appended that to the first post of this thread. More details were provided regarding the timeline and the cause, and why it took so long to resolve. Looks positive and we are monitoring our system and start seeing more devices coming back on...