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Phone(s) not showing tracking on web after storms
Posted: Mon Mar 13, 2006 12:54 pm
by phxtdxddy
Up until yesterday we have been using 2 Nextel phones that track well and consistently. We had major storms yesterday and last night in the midwest and was wondering if AccuTracking is experiencing any delays or lost signal problems, tracking issues, etc.?
Thank you! (It is both our phones at the same time on the same day that stopped tracking.)
Posted: Mon Mar 13, 2006 1:49 pm
by ATSupport
No problem here that I am aware of. Can you see any error message on the phone screen? Is there a cell tower outage?
Posted: Mon Mar 13, 2006 5:05 pm
by joesgt281
no storms here in Houston today, but mines not picking up at all either
Posted: Mon Mar 13, 2006 5:07 pm
by ATSupport
We are checking and I am going to post back.
Posted: Mon Mar 13, 2006 5:22 pm
by ATSupport
The system shows no signs of abnormal activities. Please check:
1. If there is enough calling credit in your boost account if it's a boost phone.
2. Check the phone signal.
3. Check Nextel data outage in your area.
4. Send your username to support(at)accutracking.com.
Posted: Mon Mar 13, 2006 5:38 pm
by ATSupport
There has been a Nextel data network outage since last night or early today. So far this seems to be regional but in affected region, all data applications (including Nextel's "Download Apps") will have a communication error. We are still waiting for Nextel's response.
More details:
viewtopic.php?p=2679
Posted: Mon Mar 13, 2006 5:51 pm
by joesgt281
Thanks ATS....you're in a much better position to know what's going on and it's much appreciated!
Joe