Page 1 of 1

Inconsistant tracking

Posted: Fri Feb 03, 2006 12:19 pm
by Alpine
Hello,

i415 using Boost. I have had this unit for about 4 days and am experiencing inconssistant results from the phone. Two days ago the phone tracked for 20 min and then stoped tracking. When checking the display on the phone it said that sending was occuring and that 7-9 satalites were recieved. Again, today phone is not transmitting but the display says it is. Any idea on what could cause this and what can be done to insure accurate tracking is performed?

Thank you,

Alpine

Posted: Fri Feb 03, 2006 1:55 pm
by ATSupport
The phone screen should say "Sent TIMESTAMP" when it successfully sent. Otherwise, either the network coverage is poor or it's the data plan issue.

If you see the screen reads "Sent" and still no data on the server, please email support with your login name and we should be able to verify.