Tracking not working for 11 hrs

narcotics · Post by **narcotics** » Fri Jul 13, 2007 8:27 am

Any news from Boost if this is s aboost issue or something else is going on....

Post by **ATSupport** » Fri Jul 13, 2007 9:22 am

There could be various reasons for not tracking. Please check the troubleshooting (you'll need to have the phone on hands): http://support.accutracking.com/kb/article/000072

narcotics3 · Post by **narcotics3** » Fri Jul 13, 2007 10:08 am

ATSupport wrote:There could be various reasons for not tracking. Please check the troubleshooting (you'll need to have the phone on hands): http://support.accutracking.com/kb/article/000072

I just renewed the account with you which was supposed to expire on the 12th, can you please check as I paid for 3 months....
narcotics3

Post by **ATSupport** » Fri Jul 13, 2007 1:24 pm

Yes I see your account has 3 month subscription and the tracking data is online.

Pegtech · Post by **Pegtech** » Wed Oct 10, 2007 5:53 pm

I experienced the same problem when three of my phones received an alert text msg from Boost, all within a few minutes of each other. It caused all three of my phones to stop tracking for some reason and I had to turn them off and then on again to get them going. I went to Boost's website and selected minimal or no alerts. So far, so good.

Pegtech · Post by **Pegtech** » Mon Jan 28, 2008 12:41 am

Yep, the problem was due to some SMS messages being sent to my phones from Boost. It caused the tracking to halt. I had to cycle power to the phones and also went to Boost's website and sellected minimal messaging. Seems to have solved the problem.

AccuTracking

Tracking not working for 11 hrs

Tracking not working for 11 hrs

Re: Tracking not working for 11 hrs