what does "refreshing" mean on blackberry? can't start this

[jen]

i have a blackberry curve and i can't get it to work!

i checked where it says t/p: and the APN and it is blank. i called t-mobile and they said that i do have the data plan and that i could just key in the APN so i did

it still does not work- meaning i do not get a long/latitude.

someone please help!

i only have 2 / 3 bars and i went to an area where there is 90%+ and waited a few but nothing! what can i do?

i really need this to work and i have a deadline to get this done so PLEASE help!
thanks!

[ATSupport]

Is it on Verizon? If so GPS won't work. More details:
http://support.accutracking.com/kb/article/00003

[jen]

no. it's t-mobile

[jen]

ok it says now:
fixing not complete

the signal is at 46% should i try it on 90%+ i just don't want to eave my computer! ay!

does anyone know what i shold do when it says "fixing not complete"

[ATSupport]

"Fixing not complete" means talking to GPS hardware timed out. I doubt your phone has built-in GPS. BlackBerry Curve has 4 different models: 8300, 8310, 8320, 8330, of which only 8310 and 8330 has built-in GPS. I believe T-Mobile only carries 8320.

[jen]

it is a 8320.

so now what? can i use this software or what?

[ATSupport]

No you can't because it's not a GPS-enabled phone. Sorry.

[jen]

ok fine.

how about if i get the 8820? using t-mobile.

the t-mobile site said "gps enabled" but that "addt'l fees may apply"

do u know if there are add'l fees?

[ATSupport]

T-Mobile BB 8820 is compatible. I assume the "additional fees" applies only when you get their GPS solution. You just need to have the data plan activated to use AccuTracking on that phone.