Tracking Questions

[narcotics3]

I have a few questions:
>>There is coverage in my area, but still the phone will not send data, I have rebooted it many times, and it has the IP so it should work, what am I doing wtrong?( It is in a car).

>>If I enable Cell Tower Fix, will that only give me the cell tower info or it will keep on giving me the GPS Fix as well?

>>How much (Max) can you set the Cache value to?

>>It says on the screen that "Fixed", but even on pressing the Refresh Button, it does not send out the data, Why?

>>When it does get to a place that it can send data, how long does it take to transmit the cached records?

>>I am in Houston, the Nextel shows excellent coverage, then why does it not send data.... it says at times... "Cant Connect"...???

[ATSupport]

I am almost sure your data plan is not working properly if you never see data online and see "cant connect" on the phone.

>>If I enable Cell Tower Fix, will that only give me the cell tower info or it will keep on giving me the GPS Fix as well?

It'll send both: http://support.accutracking.com/kb/article/00005

>>How much (Max) can you set the Cache value to?

I believe it's 9999 now but this shouldn't be set too high to eat all your phone memory.

>>It says on the screen that "Fixed", but even on pressing the Refresh Button, it does not send out the data, Why?

>>When it does get to a place that it can send data, how long does it take to transmit the cached records?

It'll send cache instantly but one by one, 3 seconds between each sending.

>>I am in Houston, the Nextel shows excellent coverage, then why does it not send data.... it says at times... "Cant Connect"...???

Please check your data plan: http://support.accutracking.com/kb/article/000024

[narcotics3]

I am almost sure your data plan is not working properly if you never see data online and see "cant connect" on the phone.

>>If I enable Cell Tower Fix, will that only give me the cell tower info or it will keep on giving me the GPS Fix as well?

It'll send both: http://support.accutracking.com/kb/article/00005

>>How much (Max) can you set the Cache value to?

I believe it's 9999 now but this shouldn't be set too high to eat all your phone memory.

>>It says on the screen that "Fixed", but even on pressing the Refresh Button, it does not send out the data, Why?

>>When it does get to a place that it can send data, how long does it take to transmit the cached records?

It'll send cache instantly but one by one, 3 seconds between each sending.

>>I am in Houston, the Nextel shows excellent coverage, then why does it not send data.... it says at times... "Cant Connect"...???

Please check your data plan: http://support.accutracking.com/kb/article/000024

I have been reading the forum, does the i415 have issues...???

Q: Do you also see the Cell tower fix on the web while tracking???

Q: Since I checked the phone, it is showing the IP, does it still mean there could be some issues with the data plan???

Q: I dont have the phone on me, I read some place that you can call a number and get the data plan shut and restarted, will I have to do anything on the phone at that time for this to start working???

Q: On the recharge issue, If I recharge with you, do you take care of the Boost recharge as well, ???

Q: How else do I check if the data plan is working, the link you give is only to reboost the account, how do we check how much is the balance???

Q: If I keep the interval between sends to 1 min, will it cost more????

Q: will the Low Cell signal option help??

Thanks for helping, but I would like help for this to really work properly...

[ATSupport]

I have been reading the forum, does the i415 have issues...???

i415 used to have problem of "hanging after constantly running for more than 2 weeks in poor coverage area" but that has been solved since v3.2.6.

Q: Do you also see the Cell tower fix on the web while tracking???

Yes.

Q: Since I checked the phone, it is showing the IP, does it still mean there could be some issues with the data plan???

Q: I dont have the phone on me, I read some place that you can call a number and get the data plan shut and restarted, will I have to do anything on the phone at that time for this to start working???

Showing IP doesn't mean the plan is working properly. A better way is to ask Boost Mobile to deactivate the plan and reactivate it. You'll need to reboot the phone.

Q: On the recharge issue, If I recharge with you, do you take care of the Boost recharge as well, ???
Q: How else do I check if the data plan is working, the link you give is only to reboost the account, how do we check how much is the balance???

No: http://support.accutracking.com/kb/article/000030

Q: If I keep the interval between sends to 1 min, will it cost more????

No because the data plan is unlimited.

Q: will the Low Cell signal option help??

Thanks for helping, but I would like help for this to really work properly...

No. "Low Cell Signal" is for the hanging problem, not for the "cant connect" problem, which is related to data plan.

[narcotics3]

Can you give the number where I can call and talk to the rep to deactivate and reactivate the plan.
Also, will I loose any money or minutes by doing this?


Also right now the indicators on the site have both 4 bars in the Sat & Tower, the phone is set to transmit at 1 Min intervals, so why is the last transmit about 45 mins ago???

Looks like it has its own sweet will to send out the data when it wishes...
I am sure this can be fixed, please help

Thanks.

[ATSupport]

So you already saw your position online. That means your data plan works. You don't have to "deactivate and reactivate" (in case you need, the number is 1-888-BOOST-4U).

The data plan is a flat rate of 35 cents per day.

Last position being 45 minutes ago could mean you have "Smart Sending" enabled on the phone: http://support.accutracking.com/kb/article/000018 or in the past 45 minutes the phone failed to acquire your position (because poor view of the sky) or failed to send data due to poor network connection.

[narcotics3]

So you already saw your position online. That means your data plan works. You don't have to "deactivate and reactivate" (in case you need, the number is 1-888-BOOST-4U).

The data plan is a flat rate of 35 cents per day.

Last position being 45 minutes ago could mean you have "Smart Sending" enabled on the phone: http://support.accutracking.com/kb/article/000018 or in the past 45 minutes the phone failed to acquire your position (because poor view of the sky) or failed to send data due to poor network connection.

I just checked, smart sending is not ON...
Cell Tower is enabled, Hot GPS is enabled... but still the last transmission was 2 hrs ago....

Q:
I subscribed to the $7.99 package, please explain what more am I getting with this package? I have studied the link for the comparison, but can you please explain.

Thanks

[ATSupport]

Here is the explanation of the package 1 vs. package 2.
http://support.accutracking.com/kb/article/000073

I strongly recommend to read our knowledgebase articles at our support site as almost all questions you asked are covered there.

[narcotics3]

Here is the explanation of the package 1 vs. package 2.
http://support.accutracking.com/kb/article/000073

I strongly recommend to read our knowledgebase articles at our support site as almost all questions you asked are covered there.

I have looked the link that you provided...
Thanks for the quick reply, but what are these things:
Auto client refresh
Customizable refresh rates
Auto zoom to phones after refresh
Show bubble pop up after refresh
which are in Package 2

[ATSupport]

Those are MapPoint Add-in features. You need to purchase the Microsoft MapPoint software then install our add-in:
http://support.accutracking.com/kb/article/000062

Here is the explanation of the features: http://support.accutracking.com/docs/mappoint/