Issue with IP Addresses or Motorola i265 Phones

[Kevin]

Accutracking,

I am working with a Nextel customer that has successfully downloaded and installed your software to his Motorola i265 phones in the IP Address range of 168.73.53.xxx, but is not able to run the application. However, the same customer has downloaded and is using the application on his Motorola i88 phones in the IP Address range of 168.73.54.xxx. Are you blocking class B IP Addresses in the 168.73.53.xxx or is there a known issue with the i265 phones using your application? Please advise. If you have any questions, please let me know.

[Skibum]

Hi Kevin

Can you please be a bit more descriptive about "is not able to run the application"

Taking you literally, If you cannot run the application, the internet ipaddress would be irrelevant. If you cannot run the application, I suggest you remove the app, and try installing with a cable as opposed to the internet. (If you have no cable, try uploading again to the net, and redownloading.

[ATSupport]

No, we are not blocking any IP blocks. If it's just "not able to run" on i265, try to uninstall and resinstall, or use the i355, i325 build. If it's running and give you an error message on the screen, let me know.

[ATSupport]

You beat me on this one...

Hi Kevin

Can you please be a bit more descriptive about "is not able to run the application"

Taking you literally, If you cannot run the application, the internet ipaddress would be irrelevant. If you cannot run the application, I suggest you remove the app, and try installing with a cable as opposed to the internet. (If you have no cable, try uploading again to the net, and redownloading.

[Skibum]

I'm faaaast...

Thats the trouble with support people.. they just cant stop! You would think after answering support all day I would do something else!

[Kevin]

Silver Member,

I appreciate your prompt response! The user has already deleted and readded the application to his i265 phones.

When I mean he is unable to use the application; I mean he is unable to view any data posted on accutrack pertaining to his handset. However, when he checks his handsets he see the data. I am not currently using the application, so I am telling this to you via what I am being told.

I do know for fact that when the user takes the SIM card from a working i88 phone running the accutrack software and puts it into the i265 phone he is able to see the data on both the website and handset. That is why I was wondering if there were any known issues with the i265. I did not think there was an issue with the class B IP Address, but thought I would inquire none the less

Please let me know your thoughts, thanks in advance!

[Skibum]

Sounds to me like full web access might not be enabled on the phone in question.

[Kevin]

Senior Member,

I verified with the user that he is able to surf other websites. At first glance, it appears that the i265 phone is unable to send the data to accutracking, since the data is remains on his phone but is not listed on the web-site. We are double-checking the provisioning of the phone to make sure it is correct. Any other thoughts!

[ATSupport]

If you get it send data with a swapped SIM card, I am almost 100% sure the Nextel Data Access plan is not in place for the i265.

[madrabbitt]

If the particular phone, reguardless of the sim card in it, is unable to transmit the packet data, then the phone may have a setting issue.

if the particular account's sim card sends its data in one phone, but not another, then again, its probably the phone, not the provisioning.

Put the sim card in question into the i88 and see what the result is, and post back here.

I'm willing to bet a red powerade that the same sim card will display the same result in the i88, and the problem lies in the provisioning of that sim card's account's data access.

Has it been more then a few days since you requested the total connect service on that particular sim?

[Turk]

I am the client that Kevin has been working with. My i265 sim does not work in the i88. I get the same error (can not connect).

The java program stays with the phone, not on the sim card, so when the i88 sim is in the i265 it is using the i265 java program and shows up on the Accutracking web site at the identification number that I assigned to the i265.

Another engineer at Nextel said they did some research on the i265 and the i88 and found that they were both hitting the same ip address. The i88 is successful while the i265 is not. I agree that I believe this is a provisioning problem.

[madrabbitt]

yes, defintly provisioning. That last test proves it.
Call nextel (may have to have an account administrator do it) have them confirm total connect is provisioned properly, if not, reprovision.
If they say it is, then have them remove it and re-add it, and keep trying to connect for 72 hours. If it still doesnt work after 72 hours, call them back.

[madrabbitt]

i'll answer the question in the thread rather then reply to the PM, in case anyone else has the same issue in the future.

You said you changed the IP address, verified everything else was correct, then a few days later it started working.

That leads me to believe that it was not properly provisioned in the first place, and re-assigning the provisioning fixed the initial error.

As for the few days, thats a well documented problem with nextel's provisioing system.
It tends to take a few days for the provisioning to actually complete on the account. The computer may show that its done immediatly, and that its set up correct, but it wont start working for a few more hours to a few more days.

[Skibum]

correctomundo.

[ATSupport]

Kevin,

Please email support@accutracking.com if you have more questions. A test for you is to see if you can ping i265's IP (168.73.53.xxx) from a PC.