Can you please provide your account info at https://secure.accutracking.com/contact.php so we can look into your units.f242ss wrote: ↑Mon Jul 13, 2020 8:38 am Well I guess my units were not included in that 50% any idea when Florida will be restored..
Search found 1488 matches
- Mon Jul 13, 2020 8:52 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242776
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Mon Jul 13, 2020 8:17 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242776
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
We just got the latest update from the SIM provider 5 minutes ago and updated the first post - 50% connections restored.f242ss wrote: ↑Mon Jul 13, 2020 8:13 am So what is the latest update? When will the system be back up and working?
Thank you so much for your patience.
- Mon Jul 13, 2020 7:14 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242776
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
This is taking way to long to fix!! When my units come back online will I be able to see all the movements during the outage?? How much can they store?? Yes you will - TK37x trackers have the capability of "cache and send later" when there's no cell network connection. When network recove...
- Sun Jul 12, 2020 10:02 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242776
Re: [7/12/2020] TK373/TK374 SIM Network Degradation
They are still working on it...the latest update from them was the 8:42PM EDT one pasted in the first post.Sumasshasmysn wrote: ↑Sun Jul 12, 2020 8:55 pm Have they fixed this yet, or close??????
Really appreciate your patience and apologies again.
- Sun Jul 12, 2020 4:12 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242776
[7/12/2020] TK373/TK374 SIM Network Degradation/Outage
We were just notified by our SIM card carrier that there's a network degradation since about 2:10PM EDT. This affected the TK373/TK374 users in certain areas only. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. We sincerely apologize fo...
- Tue Nov 12, 2019 5:07 pm
- Forum: News
- Topic: [11/12/2019] TK373 SIM Network Degradation
- Replies: 0
- Views: 34749
[11/12/2019] TK373 SIM Network Degradation
We were just notified by our SIM card carrier that there's a network degradation since about 4:00PMM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...
- Thu Oct 17, 2019 4:26 pm
- Forum: News
- Topic: [10/17/2019] TK373 SIM Network Degradation
- Replies: 2
- Views: 12908
Re: [10/17/2019] TK373 SIM Network Degradation
Most traffic has been rerouted and connections have been restored as the standby site was brought in service by the carrier. The ETA for resolving the core-router issue is not yet available from the carrier. If your tracker is still offline please contact us https://secure.accutracking.com/contact.p...
- Thu Oct 17, 2019 11:57 am
- Forum: News
- Topic: [10/17/2019] TK373 SIM Network Degradation
- Replies: 2
- Views: 12908
[10/17/2019] TK373 SIM Network Degradation
We were just notified by our SIM card carrier that there's a network degradation since about 10:30AM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...
- Wed Oct 09, 2019 5:43 pm
- Forum: News
- Topic: [10/8/2019] TK373 SIM Data Network Outage
- Replies: 1
- Views: 11480
Re: [10/8/2019] TK373 SIM Data Network Outage
Update: the SIM provider has resolved the network issue and all affected devices should be back online now.
- Wed Oct 09, 2019 5:23 pm
- Forum: News
- Topic: [10/8/2019] TK373 SIM Data Network Outage
- Replies: 1
- Views: 11480
[10/8/2019] TK373 SIM Data Network Outage
There is a Managed SIM data network outage starting at about 5:00PM EDT 7/11/2019.
This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
- Thu Jul 11, 2019 5:26 pm
- Forum: News
- Topic: [7/11/2019] TK373 SIM Data Network Outage
- Replies: 2
- Views: 13339
Re: [7/11/2019] TK373 SIM Data Network Outage
Update: network issue has been resolved by the SIM provider. If your tracker is not online updating, please contact our support for assistance. We apologize for the issue. Update from the SIM provider: Network Outage Notification Update Our system is showing that full service has resumed. However, t...
- Thu Jul 11, 2019 3:19 pm
- Forum: News
- Topic: [7/11/2019] TK373 SIM Data Network Outage
- Replies: 2
- Views: 13339
Re: [7/11/2019] TK373 SIM Data Network Outage
Unfortunately Twitter is also down at the moment:
https://www.cnet.com/news/twitter-is-down/
https://techcrunch.com/2019/07/11/twitter-is-down/
So please follow this thread here for latest update instead of following our tweets https://twitter.com/AccuTracking
https://www.cnet.com/news/twitter-is-down/
https://techcrunch.com/2019/07/11/twitter-is-down/
So please follow this thread here for latest update instead of following our tweets https://twitter.com/AccuTracking
- Thu Jul 11, 2019 2:47 pm
- Forum: News
- Topic: [7/11/2019] TK373 SIM Data Network Outage
- Replies: 2
- Views: 13339
[7/11/2019] TK373 SIM Data Network Outage
There is a Managed SIM data network outage starting at about 10:00AM EDT 7/11/2019. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. The notifi...
- Thu Jan 03, 2019 7:11 pm
- Forum: General Technical Support & Discussion
- Topic: Editing and deleting sub-accounts
- Replies: 1
- Views: 10697
Re: Editing and deleting sub-accounts
Please contact us with your account info and we'll look into it: https://secure.accutracking.com/contact.php
- Wed Nov 21, 2018 3:25 pm
- Forum: News
- Topic: "Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required
- Replies: 0
- Views: 39607
"Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required
If you are using our "Share Location Link" or "Web Integration" feature to put a map on your own website, your action is required to continue using the feature. Due to the changes to Google API billing since 7/16/2018, you'll need your own Google API key to use the "share lo...