Search found 1488 matches

by ATSupport
Wed Aug 30, 2023 3:53 am
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Seeing a steadily increasing number of devices coming back online now.
by ATSupport
Tue Aug 29, 2023 11:46 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Mike I wrote: Tue Aug 29, 2023 10:53 pm Only 1 of 4 units working. The unit that is working wasn't affected by the outage. I'm close to St. Louis Mo
fredf1956 wrote: Tue Aug 29, 2023 11:38 pm Still not working in Aransas Pass Texas 10:30 pm
The ETA from the carrier has no changes: by 6AM EDT.
by ATSupport
Tue Aug 29, 2023 10:48 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Still not working in Dunlap Tn. I have 2 units that need to get back on line. Still not working in Indianapolis, Indiana Just got an update from the carrier that the ETA for full restoration is by 6am EDT or sooner. The first post has been updated. Much appreciate the continuing patience - appears ...
by ATSupport
Tue Aug 29, 2023 8:51 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

LynneA wrote: Tue Aug 29, 2023 7:50 pm Still not working in Springfield Massachusetts. Tuesday, August 29. 7:49 PM.
Guest wrote: Tue Aug 29, 2023 8:21 pm Still not working in Dallas Texas.
Not out of the woods yet - we just got an update from the carrier that there are stability issues hindering the recovery process. They are working on it and will update as available.
by ATSupport
Tue Aug 29, 2023 6:58 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

bighawk62 wrote: Tue Aug 29, 2023 6:48 pm I'm still out of service here in Deltona fl
Sorry it's still down there! The carrier hasn't given a concrete ETA but said "they hope to ensure the network stability as soon as possible". We are in communication with them for further updates.
by ATSupport
Tue Aug 29, 2023 6:43 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

It's Still Out In The Chicago Suburbs As Of The Time Of This Posting 08-29-23, 4:23pm CDT Still out in Mckinney. This is going on 2 days now! So far there's no new updates from the provider but we have been liaising with them. If your devices are still offline, they may take tonight if not sooner. ...
by ATSupport
Tue Aug 29, 2023 4:40 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

The service is still out at this time in Southern California. It would be nice if it would come back on Down in Lynchburg, VA. AT&T mobility is also experiencing issues on data with our hotspot. The communication for our devices has not been restored since reporting this morning. I have closed ...
by ATSupport
Tue Aug 29, 2023 2:53 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Still not working as of now in Chicago area. Are we going to be receiving a credit for this service not working? We need this service to run our businesses! We sincerely apologize - yes we'll offer credit for this excessive downtime. We are still focusing on getting every unit back at the moment bu...
by ATSupport
Tue Aug 29, 2023 2:50 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

service still out in NW Mississippi Still not working in South Florida Still not working in Dallas, Texas Appreciate your patience and apologize for the time it's taking. We continue to see improvements and more devices are back online. The carrier updated "Services continue to restore". ...
by ATSupport
Tue Aug 29, 2023 11:22 am
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Still out in Houston, TX. No tracking whatsoever. We are still experiencing an outage in New Orleans. No tracking information available. The recovery is still in progress right now. Unlike in the normal operation mode where the devices actually sleep between connections, when offline they usually k...
by ATSupport
Tue Aug 29, 2023 10:01 am
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

Guest wrote: Tue Aug 29, 2023 9:03 am As of 9:02 EDT service is still out in SE North Carolina.
We are seeing more & more devices back online. The SIM carrier also updated with recovery process (please see the first post). Our sincere apologies for the incident and thank you for your patience.
by ATSupport
Tue Aug 29, 2023 6:33 am
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

We start to see devices back online as the SIM network recovers. Your tracker should work as usual once the vehicle starts moving. The history data from the outage period will be uploaded by the tracker shortly after it's online. We sincerely apologize for this incident. Please let us know if it's s...
by ATSupport
Tue Aug 29, 2023 12:16 am
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

auh2o wrote: Mon Aug 28, 2023 10:10 pm As of 9:10 pm CST the problem has not been solved in Lubbock Tx
Just updated the original post with the status. It's still not resolved. Apologies again and thank you for your patience.
by ATSupport
Mon Aug 28, 2023 4:44 pm
Forum: News
Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
Replies: 41
Views: 432479

[8/28/2023] TK374 SIM Network Degradation/Outage

We were just notified by our SIM card carrier that there has been a network degradation/outage since about 3:20PM EDT. This affected the TK374 users in certain areas with SIM ID starting with 8944****. The tracker will store the data collected locally on the device when the network is not available ...
by ATSupport
Mon Oct 25, 2021 2:36 pm
Forum: News
Topic: [10/25/2021] TK37x SIM Network Degradation
Replies: 7
Views: 25739

Re: [10/25/2021] TK37x SIM Network Degradation

Thanks for the info and I apologize for the issue. Can you please provide your account details with our ticket link I'm happy to look into it: https://secure.accutracking.com/contact.php Just FYI, Our TK374 unit is on a work vehicle and has been without service for almost 3 hours. This unit has been...