Search found 1474 matches

by ATSupport
Mon Oct 25, 2021 2:36 pm
Forum: News
Topic: [10/25/2021] TK37x SIM Network Degradation
Replies: 7
Views: 202

Re: [10/25/2021] TK37x SIM Network Degradation

Thanks for the info and I apologize for the issue. Can you please provide your account details with our ticket link I'm happy to look into it: https://secure.accutracking.com/contact.php Just FYI, Our TK374 unit is on a work vehicle and has been without service for almost 3 hours. This unit has been...
by ATSupport
Mon Oct 25, 2021 1:22 pm
Forum: News
Topic: [10/25/2021] TK37x SIM Network Degradation
Replies: 7
Views: 202

Re: [10/25/2021] TK37x SIM Network Degradation

Thanks for reporting. It's multi-regional and users from other states have been reporting the disruption as well.
Shallamon wrote: Mon Oct 25, 2021 1:19 pm We are also experiencing a loss of service here in the Medford, Oregon greater I-5 Southern Oregon Corridor.
by ATSupport
Mon Oct 25, 2021 1:21 pm
Forum: News
Topic: [10/25/2021] TK37x SIM Network Degradation
Replies: 7
Views: 202

Re: [10/25/2021] TK37x SIM Network Degradation

Thank you for the patience. The latest update from the carrier is that the issue affects "new connections" from the device. Please see the first post for the update at 1:16pm EDT. Thank you for this info and your upcoming updates. We are currently experiencing "No Service" in the...
by ATSupport
Mon Oct 25, 2021 12:38 pm
Forum: News
Topic: [10/25/2021] TK37x SIM Network Degradation
Replies: 7
Views: 202

[10/25/2021] TK37x SIM Network Degradation

We were notified by our SIM card carrier that there's a network degradation since about 12:15PM EDT 12/25/2021 . This affected the TK373/TK374 users in certain areas. The tracker will store the data collected locally on the device when network is not available and will upload data when network conne...
by ATSupport
Wed Dec 02, 2020 12:56 am
Forum: News
Topic: [12/01/2020] TK37x SIM Network Degradation
Replies: 8
Views: 5372

Re: [12/01/2020] TK37x SIM Network Degradation

Thank you so much for your support and understanding! The latest update was just added to the first post. We are seeing the recovery in progress now. 4G network is recovering more quickly and 3G is improving as well. The COVID-19 situation made the network problem solving process a bit more complica...
by ATSupport
Wed Dec 02, 2020 12:31 am
Forum: News
Topic: [12/01/2020] TK37x SIM Network Degradation
Replies: 8
Views: 5372

Re: [12/01/2020] TK37x SIM Network Degradation

Appreciate your patience - the first post was just updated with the status we received from the upstream team. They are still working on the issue. Network traffic is still not fully passing through. We are still waiting for the next update and expect a fix by tomorrow morning. Truly sorry for the d...
by ATSupport
Tue Dec 01, 2020 7:40 pm
Forum: News
Topic: [12/01/2020] TK37x SIM Network Degradation
Replies: 8
Views: 5372

Re: [12/01/2020] TK37x SIM Network Degradation

Thank you for understanding - just got another update from the provider - looks like it's related to firewall and should be restored soon.
Site tech wrote: Tue Dec 01, 2020 6:57 pm Thx for the update. hopefully is up soon
by ATSupport
Tue Dec 01, 2020 4:00 pm
Forum: News
Topic: [12/01/2020] TK37x SIM Network Degradation
Replies: 8
Views: 5372

Re: [12/01/2020] TK37x SIM Network Degradation

Thank you for your patience - from the past experience, it usually takes a few hours before it's back.
o264833 wrote: Tue Dec 01, 2020 3:19 pm for the SIM issue is there any ETA on a fix?
by ATSupport
Tue Dec 01, 2020 2:27 pm
Forum: News
Topic: [12/01/2020] TK37x SIM Network Degradation
Replies: 8
Views: 5372

[12/01/2020] TK37x SIM Network Degradation

We were notified by our SIM card carrier that there's a network degradation since about 1:30PM EDT. This affected the TK373/TK374 users in certain areas. The tracker will store the data collected locally on the device when network is not available and uploads data when network connection is recovere...
by ATSupport
Wed Sep 23, 2020 9:56 am
Forum: News
Topic: [09/23/2020] TK37x SIM Network Degradation
Replies: 0
Views: 3503

[09/23/2020] TK37x SIM Network Degradation

We were just notified by our SIM card carrier that there's a network degradation since about 9:30AM EDT. This affected the TK373/TK374 users in certain areas only. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. We sincerely apologize fo...
by ATSupport
Tue Jul 14, 2020 7:50 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 23997

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Fix this damn thing. Trying to run a business. And need this up and running Thanks Completely understood - we see majority of our users are tracking by now but some units might take time to wake up and stabilize. Please let us know your account info via https://secure.accutracking.com/contact.php a...
by ATSupport
Tue Jul 14, 2020 7:40 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 23997

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

my gps works then it stop then it works then stops .it is not working now.???????????????????????? Our sincere apologies! The network appears to be stabilizing overnight and we see most of regions recovered and came back online this morning. Some regions are still in process of recovering shows ins...
by ATSupport
Tue Jul 14, 2020 5:21 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 23997

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down... We sincerely apologize for the length of time it's taking to resolve. The lost service from the outage can be credited back....
by ATSupport
Tue Jul 14, 2020 12:53 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 23997

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

I, too, haven't seen any activity from my tracker for days now. :x Is there some way of determining whether my area or unit is one that is still being worked on? Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too? Yes all areas are the US is being worked on ...
by ATSupport
Mon Jul 13, 2020 11:32 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 23997

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

ATSupport wrote: Mon Jul 13, 2020 9:29 pm
HSlifer wrote: Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
Update: we just got a new update and appended it to the first post of this thread.