Tracking not working for 11 hrs

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Expand view Topic review: Tracking not working for 11 hrs

Re: Tracking not working for 11 hrs

by Pegtech » Mon Jan 28, 2008 12:41 am

Yep, the problem was due to some SMS messages being sent to my phones from Boost. It caused the tracking to halt. I had to cycle power to the phones and also went to Boost's website and sellected minimal messaging. Seems to have solved the problem.

by Pegtech » Wed Oct 10, 2007 5:53 pm

I experienced the same problem when three of my phones received an alert text msg from Boost, all within a few minutes of each other. It caused all three of my phones to stop tracking for some reason and I had to turn them off and then on again to get them going. I went to Boost's website and selected minimal or no alerts. So far, so good.

by ATSupport » Fri Jul 13, 2007 1:24 pm

Yes I see your account has 3 month subscription and the tracking data is online.

by narcotics3 » Fri Jul 13, 2007 10:08 am

ATSupport wrote:There could be various reasons for not tracking. Please check the troubleshooting (you'll need to have the phone on hands): http://support.accutracking.com/kb/article/000072
I just renewed the account with you which was supposed to expire on the 12th, can you please check as I paid for 3 months....
narcotics3

by ATSupport » Fri Jul 13, 2007 9:22 am

There could be various reasons for not tracking. Please check the troubleshooting (you'll need to have the phone on hands): http://support.accutracking.com/kb/article/000072

Tracking not working for 11 hrs

by narcotics » Fri Jul 13, 2007 8:27 am

Any news from Boost if this is s aboost issue or something else is going on....

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