mobile accutracking

raphaelsmith · Post by **raphaelsmith** » Sun Jan 07, 2007 12:37 pm

I have been trying to log into my mobile account for 2 days... but everytime I try it resends me to the log in page with my user name and password erased .... what's causeing this .... or am I the only 1 who is getting this problem

Post by **ATSupport** » Sun Jan 07, 2007 1:48 pm

What mobile device were you using to access the mobile site?

raphaelsmith · Post by **raphaelsmith** » Sun Jan 07, 2007 1:51 pm

i was using my cell phone ( a side kick 3) the same 1 i was using for the past few months ... i can access the reg site from it but not the mobile

Post by **ATSupport** » Sun Jan 07, 2007 3:36 pm

Can you do the following so I can troubleshoot:

1) Use your phone browser go to http://whatismyip.com then let me know your IP
2) Use your phone browser go to our mobile site http://mobile.accutracking.com . This will log your IP in our server log so I can check what's wrong.

raphaelsmith · Post by **raphaelsmith** » Sun Jan 07, 2007 5:18 pm

my ip is 216.220.208.238

raphaelsmith · Post by **raphaelsmith** » Sun Jan 07, 2007 5:19 pm

i tried to log in but its still doing the same thing ..sending me to a blank log in screen.....

Post by **ATSupport** » Mon Jan 08, 2007 12:27 am

The log shows your login was all right but the page was not redirected after logging in. Can you please do the following:
1) Clean your browser cache if possible. Or reboot the phone.
2) Try again. If the redirect still doesn't work, try to go to http://mobile.accutracking.com/html/members.php after logging in and see if the tracking page comes up.

Guest · Post by **Guest** » Mon Jan 08, 2007 3:09 am

I have 2 seperate phones and I can not access the site also . worked fine for the last month and a half. when I log in it sends me back to the sign in page

Guest · Post by **Guest** » Mon Jan 08, 2007 5:37 am

its working now ... thanks dont know what caused it though

raphaelsmith · Post by **raphaelsmith** » Mon Jan 08, 2007 7:37 am

all is ok now .... I have been able to log in without any problems .... it had me puzzled for a spell because I cleared all my cookies and reset my sidekick ...
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