Can't track location

Discussions about AccuTracking software and web tracking.
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agility-1

Can't track location

Post by agility-1 »

I have done all the set-up on the phone, have taken the phone outside, and it is picking up the lat/longitude. When I go to track my location, however, the interface says no data. Suggestions?
ATSupport
AccuTracking Staff
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Joined: Tue Jan 27, 2004 4:36 pm
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Post by ATSupport »

Do you have a Nextel Total Connect Plan?
AccuTracking Support
support(at)accutracking.com
agility-1

Nextel full service web.

Post by agility-1 »

I have full service web.
Guest

Post by Guest »

They're different. :idea: The Total Connect Plan is here: http://www.nextel.com/services/nextelon ... nect.shtml :)
kencol

Post by kencol »

Same question as agility-1 and I have the Total Connect Plan with 1MB.
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
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Post by ATSupport »

I just checked and there is no data associated with your tracker ID reported to our server. Is it a newly-ordered Total Connect plan? :) Any error message on the phone screen? If the data is sent successfully, it'll show "Sent at xx:xx AM/PM".
AccuTracking Support
support(at)accutracking.com
kencol

Post by kencol »

The total connect plan is new and I did not see the message on the phone.
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Post by ATSupport »

Generally you have to wait a few days before Nextel activates your new plan.
AccuTracking Support
support(at)accutracking.com
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