This affected the TK373/TK374 users in certain areas.
The tracker will store the data collected locally on the device when network is not available
and uploads data when network connection is recovered.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
We sincerely apologize for the inconvenience caused.
[Update 06:45pm EST]
We have just received an update that the service in affected areas is expected to be restored soon.
Quote from the provider:
[Update 07:38pm EST]This is to notify you that network engineers are deploying a fix to resolve the service degradation on sims. We will continue to monitor our traffic levels and will send another update shortly.
Quote from the provider:
[Update 10:47pm EST]Engineers have isolated the problem to the signaling firewall, which experienced loss of connectivity. Connectivity to the signaling firewall has been restored (20:00 UTC) and efforts are continuing to fully restore service. Further update to follow shortly.
Quote from the provider:
[Update 12:26am EST]The network has been bypassing a number of its signaling links and monitoring any improvements. At the same time, the engineers are engaged with data center to assist with managing the traffic.
Quote from the provider:
[Update 12:45am EST]The engineers are analyzing different traffic types and global titles in a multi-pronged effort.
We are seeing significant improvement, 4G LTE has improved more quickly, 3G seems to be improving as well, we are hopeful that a full resolution comes shortly.
[Update 1:01am EST]
Good news from the provider:
[Update 2:10am EST]We have been assured by the network that corrective actions are currently underway.
Through our logs, we are seeing a gradual traffic improvement at the same time.
The signaling team is increasing bandwidth manually to each of the STPs (Signal Transfer Points). The aim of this is to stabilize the links.
The network is recovering. Quote from the provider:
[Update 4:56am EST]The signalling congestion is continuing to be alleviated and at the same time, there is marked increase in global traffic and new connections.
Network recovered. Quote from the provider:
Network shows normal traffic now. You tracker should be back online shortly after the vehicle starts moving. History data collected during the outage period will be re-uploaded by the tracker. Thank you very much for your patience and please contact our support if there's any issue.There has been a marked period of stability since our last update but we continue to monitor. If you are still experiencing issues please do reach out to us.We will continue to monitor before the resolution is confirmed.