TK373 tracking disruption
Posted: Fri May 11, 2018 8:30 am
Our SIM card provider for TK373 has informed us some intermittent network degradation this morning caused over their network migration last night.
"An unexpected traffic spike, due to the amount of device connections to our network resulted in restricting new connections. Existing connections already in place should not have been affected. Our team kept monitoring and the traffic has been back to normal since then. Additional resilience has been put in place in order to avoid similar situations in the future."
Some of our users have reported lost tracking this morning. Please let us know and follow this thread for updates.
We are working with our SIM provider for the a quick resolution thank you for your patience.
[UPDATE 10:03 EDT]
The issue has been identified as not related to the migration last night. This is a AT&T wireless network outage in some regions. Quoted from the SIM provider:
"We have just send out a mailer as we observed some intermittent issues on the AT&T network in the US. This is not related to the migration but an issue an AT&T side. We are looking for a fast resolution and will update you as soon as possible."
Based on our user reports, looks like the outage is mostly at east coast (FL, NY) and TX. No west coast users reported tracking problems yet (or simply because of the time zone difference west coast business hours not yet started).
[UPDATE 11:14 EDT]
From the SIM provider:
"...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected...
The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused. Updates will be provided as soon as they become available."
We also got users from CA reporting outage as well.
[UPDATE 11:47AM EDT]
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.
[UPDATE: 12:23PM EDT]
AT&T has confirmed the issue has been resolved. Trackers should come back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here:
https://secure.accutracking.com/contact.php
Thanks to everyone affected by this outage for the patience and understanding!
"An unexpected traffic spike, due to the amount of device connections to our network resulted in restricting new connections. Existing connections already in place should not have been affected. Our team kept monitoring and the traffic has been back to normal since then. Additional resilience has been put in place in order to avoid similar situations in the future."
Some of our users have reported lost tracking this morning. Please let us know and follow this thread for updates.
We are working with our SIM provider for the a quick resolution thank you for your patience.
[UPDATE 10:03 EDT]
The issue has been identified as not related to the migration last night. This is a AT&T wireless network outage in some regions. Quoted from the SIM provider:
"We have just send out a mailer as we observed some intermittent issues on the AT&T network in the US. This is not related to the migration but an issue an AT&T side. We are looking for a fast resolution and will update you as soon as possible."
Based on our user reports, looks like the outage is mostly at east coast (FL, NY) and TX. No west coast users reported tracking problems yet (or simply because of the time zone difference west coast business hours not yet started).
[UPDATE 11:14 EDT]
From the SIM provider:
"...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected...
The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused. Updates will be provided as soon as they become available."
We also got users from CA reporting outage as well.
[UPDATE 11:47AM EDT]
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.
[UPDATE: 12:23PM EDT]
AT&T has confirmed the issue has been resolved. Trackers should come back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here:
https://secure.accutracking.com/contact.php
Thanks to everyone affected by this outage for the patience and understanding!