Is GEOFence Not Working??

[mrberrie9]

Non of my geofences are reporting. I know they are where they are. Was it broke today?? Thanks! Mrberrie....

[ATSupport]

Didn't observe anything abnormal on server. Let me know if problem persists.

[MRBERRIE9]

It is persisting. Still non of the fences are reporting. Thanks! Mrberrie...

[mrberrie10]

They are working now. Thank You! Did you all do something to fix it?

[ATSupport]

Actually no. It still appears as usual here. Anyway glad it's working now.

[mrberrie2]

Strange thangs going here. I have been getting several GEOFence notifications that the individual has moved into a different GEOFence before they have moved out of the previous/old GEOfence they had moved into. I can call them at the location they are not at before the GEOFence tell me they are there. Additionally, I have selected a 500 mile radius for notifications but it drifts even then. However, when I call the location they supposed to be outside of, they are there. Don?t know what has happened, but it does not seem to be as reliable as before. I live for the fence! Mrberrie?

[ATSupport]

Don?t know what has happened, but it does not seem to be as reliable as before. I live for the fence! Mrberrie?

What I can confirm is that the geofence code has NOT been changed for quite some time, so it should be exactly like it was before.

Since you have all the GPS data in your history (click the client name on tracking page), you can manually calculate them against your geofence settings (you have that in your geofence page too), and see if the geofence logic really broke. If the history data looks wild, probably your phone has gone wild (time to upgrade firmware...?).

[ATSupport]

BTW, I just checked your geofence, you had all your fence radius set to 500 feet, not 500 miles. Foot is the unit in geofence, if you've looked at the page carefully.

[mrberrie3]

Yeah, I should have looked at the note I was typing. It is 500 feet. Gosh, 500 miles?? Even I know better than that. Just fast typing and slow thinking.