the covert pop up window doesnt come up at install

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skphotoimages

the covert pop up window doesnt come up at install

Post by skphotoimages »

I'm trying to install the covert option on a Verizon htc Rezound. I can download it, but upon restart a popup window never appears for me to enter the tracking id. Any advice?
chasebarby
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Posts: 1
Joined: Tue Feb 28, 2012 8:08 pm

Re: the covert pop up window doesnt come up at install

Post by chasebarby »

I am also experiencing this. anyone?
ATSupport
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Joined: Tue Jan 27, 2004 4:36 pm
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Re: the covert pop up window doesnt come up at install

Post by ATSupport »

Have you tried to power cycle the phone by battery pull? What's the Android OS version?
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Lugsharvey
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Posts: 1
Joined: Thu Sep 20, 2012 11:20 am

Re: the covert pop up window doesnt come up at install

Post by Lugsharvey »

Same problem here with Galaxy S3 turn off restart and battery pull doesnt work. Any ideas? The non covert version works fine
louiss3000

Re: the covert pop up window doesnt come up at install

Post by louiss3000 »

Same issue here. New GS2. Android version 4.0.4. Never shows pop up window. I see where ATApp has been downloaded, but it does not appear to be running, with no apparent way to start it... :(
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
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Re: the covert pop up window doesnt come up at install

Post by ATSupport »

Confirmed this is an issue on Android 4. Working on a fix...
AccuTracking Support
support(at)accutracking.com
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: the covert pop up window doesnt come up at install

Post by ATSupport »

Fixed. A new Configuration Tool app has been added to the covert version download area to assist the first time configuration after install. Please download the Configuration Tool for the non-renamed version from here.

To download the Configuration Tool for the renamed version, please check the renamed version download link or email our support.

We apologize for the issue and thanks for the patience!
AccuTracking Support
support(at)accutracking.com
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