This affected the TK373/TK374 users in certain areas.
The tracker will store the data collected locally on the device when network is not available
and will upload data when network connection is recovered.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
We sincerely apologize for the inconvenience caused.
[Update 01:16pm EDT]
We've learned from the carrier the outage affects the "new connections" only.
If your tracker has been online it'll stay updating online; but once it's offline/disconnected, it'll have trouble reconnecting to the Internet.
Their engineers are actively investigating the cause of the incident.
[Update 02:02pm EDT]
A fix has been put in place. Updates from the carrier:
[Update 02:16pm EDT]Mitigation actions are in place. Monitoring over the next hour will give an indication on whether the level of performance have improved as a result.
We see the network is recovering and more and more devices are getting back online. You tracker should be back online shortly after the vehicle starts moving. History data collected during the outage period will be re-uploaded by the tracker and you'll be able to view them on the history page. Thank you very much for your patience and please contact our support if there's any issue.