TK373 tracking disruption

News release and discussion.
ATSupport
AccuTracking Staff
Posts: 1847
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK373 tracking Interruption

Post by ATSupport » Fri May 11, 2018 10:14 am

Update from the SIM provider:
"...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected...
The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused. Updates will be provided as soon as they become available."
AccuTracking Support
support(at)accutracking.com

Guest

Re: TK373 tracking Interruption

Post by Guest » Fri May 11, 2018 10:30 am

When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?

ATSupport
AccuTracking Staff
Posts: 1847
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK373 tracking Interruption

Post by ATSupport » Fri May 11, 2018 10:47 am

Update:
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.
AccuTracking Support
support(at)accutracking.com

ATSupport
AccuTracking Staff
Posts: 1847
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK373 tracking Interruption

Post by ATSupport » Fri May 11, 2018 10:51 am

Guest wrote:
Fri May 11, 2018 10:30 am
When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?
I apologize again - lost service hours/days caused by network outage can be credited to the account as service - please contact us https://secure.accutracking.com/contact.php
AccuTracking Support
support(at)accutracking.com

Jgonz67

Re: TK373 tracking Interruption

Post by Jgonz67 » Fri May 11, 2018 11:38 am

My tracker is still not working please fix it it has not bin working for two days or money back please fix

ATSupport
AccuTracking Staff
Posts: 1847
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK373 tracking Interruption

Post by ATSupport » Fri May 11, 2018 11:49 am

Jgonz67 wrote:
Fri May 11, 2018 11:38 am
My tracker is still not working please fix it it has not bin working for two days or money back please fix
Please contact us at https://secure.accutracking.com/contact.php
If it's 2 days not working it's not related to this outage. The outage started this morning. Please contact us with your account information and I'll look into it.
AccuTracking Support
support(at)accutracking.com

ATSupport
AccuTracking Staff
Posts: 1847
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK373 tracking Interruption

Post by ATSupport » Fri May 11, 2018 11:52 am

Update:
AT&T has confirmed the connection issue has been resolved.
All trackers should be back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here:
https://secure.accutracking.com/contact.php

Thanks to everyone affected by this outage for the patience and understanding!
AccuTracking Support
support(at)accutracking.com

Post Reply