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TK372 stopped reporting

Posted: Thu Jun 01, 2017 6:26 am
by Guest
Have been using TK372 successfully for about 1 year. Suddenly, it stopped reporting position last night, May 31, 2017 at approx 7pm. Is there an easy way to determine if the reporting stopped due to failure of the TK372 or failure/shutdown of 2G support?

Re: TK372 stopped reporting

Posted: Thu Jun 01, 2017 7:20 am
by ATSupport
I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.

Re: TK372 stopped reporting

Posted: Thu Jun 01, 2017 7:48 pm
by Guest
Thanks. It appears to be back online today.

Re: TK372 stopped reporting

Posted: Thu Jun 01, 2017 7:50 pm
by ATSupport
Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269