TK372 stopped reporting

Discussions about AccuTracking Starter Kit and phones.
Post Reply
Guest

TK372 stopped reporting

Post by Guest »

Have been using TK372 successfully for about 1 year. Suddenly, it stopped reporting position last night, May 31, 2017 at approx 7pm. Is there an easy way to determine if the reporting stopped due to failure of the TK372 or failure/shutdown of 2G support?
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK372 stopped reporting

Post by ATSupport »

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.
AccuTracking Support
support(at)accutracking.com
Guest

Re: TK372 stopped reporting

Post by Guest »

Thanks. It appears to be back online today.
ATSupport
AccuTracking Staff
Posts: 1906
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK372 stopped reporting

Post by ATSupport »

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269
AccuTracking Support
support(at)accutracking.com
Post Reply