TK372 stopped reporting

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Guest

TK372 stopped reporting

Post by Guest » Thu Jun 01, 2017 6:26 am

Have been using TK372 successfully for about 1 year. Suddenly, it stopped reporting position last night, May 31, 2017 at approx 7pm. Is there an easy way to determine if the reporting stopped due to failure of the TK372 or failure/shutdown of 2G support?

ATSupport
AccuTracking Staff
Posts: 1822
Joined: Tue Jan 27, 2004 4:36 pm
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Re: TK372 stopped reporting

Post by ATSupport » Thu Jun 01, 2017 7:20 am

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.
AccuTracking Support
support(at)accutracking.com

Guest

Re: TK372 stopped reporting

Post by Guest » Thu Jun 01, 2017 7:48 pm

Thanks. It appears to be back online today.

ATSupport
AccuTracking Staff
Posts: 1822
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: TK372 stopped reporting

Post by ATSupport » Thu Jun 01, 2017 7:50 pm

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269
AccuTracking Support
support(at)accutracking.com

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