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Speed

Posted: Thu Mar 08, 2012 11:18 am
by Natola Concrete
We have three phones tracking. One of the phones is not displaying the speed. Is this something we have to turn on within the app on the phone?

Re: Speed

Posted: Thu Mar 08, 2012 1:40 pm
by ATSupport
Make sure GPS is turned on on the phone. When GPS is off, the phone would try "Network Locations", which has no speed data.

Re: Speed

Posted: Thu Mar 08, 2012 1:43 pm
by Natola Concrete
The phone is tracking on the map, etc., but only the speed does not appear (for this phone only). The other two phones are mapping and showing speed just fine.

Re: Speed

Posted: Thu Mar 08, 2012 1:44 pm
by Natola
I re-read your response. I think what you are saying is, the phone will track, but unless the GPS is on, the speed will not show. Is that correct?

Re: Speed

Posted: Thu Mar 08, 2012 1:53 pm
by ATSupport
Correct.
Natola wrote:I re-read your response. I think what you are saying is, the phone will track, but unless the GPS is on, the speed will not show. Is that correct?

Re: Speed

Posted: Thu Mar 08, 2012 2:11 pm
by Natola Concrete
OK - we will adjust the settings to match the other Huawei Ascend and let you know if we continue to have a problem.