the covert pop up window doesnt come up at install

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skphotoimages

the covert pop up window doesnt come up at install

Post by skphotoimages » Sun Feb 12, 2012 9:15 am

I'm trying to install the covert option on a Verizon htc Rezound. I can download it, but upon restart a popup window never appears for me to enter the tracking id. Any advice?

chasebarby
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Re: the covert pop up window doesnt come up at install

Post by chasebarby » Tue Feb 28, 2012 8:36 pm

I am also experiencing this. anyone?

ATSupport
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Re: the covert pop up window doesnt come up at install

Post by ATSupport » Tue Feb 28, 2012 9:46 pm

Have you tried to power cycle the phone by battery pull? What's the Android OS version?
AccuTracking Support
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Lugsharvey
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Joined: Thu Sep 20, 2012 10:20 am

Re: the covert pop up window doesnt come up at install

Post by Lugsharvey » Thu Sep 20, 2012 10:47 am

Same problem here with Galaxy S3 turn off restart and battery pull doesnt work. Any ideas? The non covert version works fine

louiss3000

Re: the covert pop up window doesnt come up at install

Post by louiss3000 » Thu Sep 20, 2012 7:04 pm

Same issue here. New GS2. Android version 4.0.4. Never shows pop up window. I see where ATApp has been downloaded, but it does not appear to be running, with no apparent way to start it... :(

ATSupport
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Re: the covert pop up window doesnt come up at install

Post by ATSupport » Tue Sep 25, 2012 8:04 pm

Confirmed this is an issue on Android 4. Working on a fix...
AccuTracking Support
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ATSupport
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Re: the covert pop up window doesnt come up at install

Post by ATSupport » Mon Dec 03, 2012 10:07 pm

Fixed. A new Configuration Tool app has been added to the covert version download area to assist the first time configuration after install. Please download the Configuration Tool for the non-renamed version from here.

To download the Configuration Tool for the renamed version, please check the renamed version download link or email our support.

We apologize for the issue and thanks for the patience!
AccuTracking Support
support(at)accutracking.com

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