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new and need help

Posted: Fri Sep 09, 2011 9:28 am
by gabe9011
hello, well i am using an i290 for track my little one on his way to and back for school; looks like yesterday his battery run out and that is why stopped reporting, so today i set up smart sending and auto intervals, well sure track my son to school but was reporting every 10 min, how can i set up to have more often reports without enable the hot gps. or its a battery that will last 7 hrs without recharging so i will be able to set the hotgps.
And i also set a fence in school but never received a mesages? and i know after his inside is not signal ; so problably i wont received one until he is leaving later. What i am doing wrong?


Re: new and need help

Posted: Fri Sep 09, 2011 3:51 pm
by Guest
well he just came back from school and only show me 3 locations 2 of them at his school but again even i have a fence there i never received a messages and the last one 55 min later at his bus stop.when i check the phone and show no fix but couple seconds later got fix.
His battery was pretty low also i double check my settings and were:
smart sending
auto interval
send every 5 min
and low signal mode ( i just put this today, since yesterday stop reporting as he got close to high buildings; but i think it was worse i had better readings yesterday)

is this set up right for me situation.

thanks in advance

Re: new and need help

Posted: Sat Sep 10, 2011 9:28 pm
by ATSupport
The setup looks all right to me. Can you please email your username to support(a) so I can check the fence parameters?