I noticed that the email address field for alerts is limited to an address in the format of:
name@part1.part2 I happen to have an email address with two periods in the format:
name@part1.part2.part3 and the system tells me that it is an invalid email address.
Is there a way around this or could the email field be updated to allow addresses of this type?
Thanks,
Rearden
email address format limitation question
Re: email address format limitation question
We do support name@part1.part2.part3 format. There might be something else failed validation. Can you please PM me your username and the email address that failed?
AccuTracking Support
support(at)accutracking.com
support(at)accutracking.com
Re: email address format limitation question
I am either unable to PM or probably PEBKAC, so here is a followup.
On further checking, you are right, some three part email addresses work, but not all.
specifically single letter parts do not work, e.g.:
m.com
m.facebook.com
Error: Cannot update fence. Invalid alert email/SMS: "test@m.hush.com"
On a different issue:
when I attempt to update my account under Account Settings and make a minor change like "Alert Preference" or "Default page after login", I receive an error message:
Cannot change name to '(my username here)'. User name already exists.
I want to keep my current username, but I want to modify some of the information under that username.
Thanks!
On further checking, you are right, some three part email addresses work, but not all.
specifically single letter parts do not work, e.g.:
m.com
m.facebook.com
Error: Cannot update fence. Invalid alert email/SMS: "test@m.hush.com"
On a different issue:
when I attempt to update my account under Account Settings and make a minor change like "Alert Preference" or "Default page after login", I receive an error message:
Cannot change name to '(my username here)'. User name already exists.
I want to keep my current username, but I want to modify some of the information under that username.
Thanks!
Re: email address format limitation question
Any update on this?
rearden
works:
test@test.com
test@s1.test.com
does not work, but needs to work:
test@s.test.com
Error: Cannot update fence. Invalid alert email/SMS: "test@s.test.com" (Use comma to separate. No space allowed).
rearden
works:
test@test.com
test@s1.test.com
does not work, but needs to work:
test@s.test.com
Error: Cannot update fence. Invalid alert email/SMS: "test@s.test.com" (Use comma to separate. No space allowed).
Re: email address format limitation question
A fix is on the way......
rearden wrote:Any update on this?
rearden
works:
test@test.com
test@s1.test.com
does not work, but needs to work:
test@s.test.com
Error: Cannot update fence. Invalid alert email/SMS: "test@s.test.com" (Use comma to separate. No space allowed).
AccuTracking Support
support(at)accutracking.com
support(at)accutracking.com
Re: email address format limitation question
Update: fixed. Thanks for the feedback!
AccuTracking Support
support(at)accutracking.com
support(at)accutracking.com
Re: email address format limitation question
Thank you for fixing it quickly!