Service Phone

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Mr. Gordon

Service Phone

Post by Mr. Gordon »

I've been using accutracking for about 4 months now and I started with several I290's. I have them hard wired into the vehicles. They work great for about 3 to 4 weeks and then the screen goes to a white background and it says "service phone". I tried shutting them down and restarting them, even leaving them off and inside for a couple days and reinstalling it after this happens and it will only work for maybe another 1-4 more days before this happens again. I got more I290's and they would do the same thing. I then upgraded to the I335's thinking it was a model issue and they seem to be doing the same thing, but one even went to the "service phone" screen after only about 10 days. I live in the northern US and it is pretty cold this time of the year. I initially thought that was the problem because my first two died at almost the exact same time. However it was only about 20 degrees F that night and since then I have had new phones working at temps below 0. Any one else experiancing this issue and have any suggestions. Thanks
ATSupport
AccuTracking Staff
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Re: Service Phone

Post by ATSupport »

This sounds more likely related to the battery, which in turns links to the cold weather. The Motorola support forum has a post about this "service phone" message:
https://supportforums.motorola.com/message/94236
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DandASand

Re: Service Phone

Post by DandASand »

I am having the same exact issue. I have 5 different i335's installed and hardwired into each vehicle. At first they all lasted at least 3 weeks or so. Then after resetting each one they only last a few days. Now they all pretty much shut off a few minutes afters booting them up. Please let me know if you find out which phones work better. Thanks
hutch109
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Location: Grand Rapids, MI 49534
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Re: Service Phone

Post by hutch109 »

I can tell you the majority of them do NOT like to be powered on 24/7 via the cig lighter... T

here are a few known issues with the 425 series - and the 290/335 are pretty much identical on the inside...

Eric
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invincibl3

Re: Service Phone

Post by invincibl3 »

Im having the same issue. i just got a het i335 brand new! and its doing the same, they dont like the cold...its there any remedy for this issue? summer time i dont seem to have a problem and yes i do have my phone hardwire.

please advise
volts10
Junior Member
Posts: 12
Joined: Tue Oct 28, 2008 8:27 am

Re: Service Phone

Post by volts10 »

For over a year now I have had a 425 plugged into a cigarette lighter extension that I wired into a vehicle. Only twice have I had a problem. One of those was when I received a text message from Boost. The other I'm not sure about. Other than that I have not had to touch it. It's been approximately 8 mos. now since the last incident. Other than that it's been set it and forget it.
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