AccuTracking

I cant recharge my account. I didnt use this phone for a couple of months. The boost company gave me a new phone number. I also registered again in accutracking but i cant charge the account. Can you please help me?

You need to redo the setup from step 2 of the installation guide:
http://support.accutracking.com/docs/boostsetup.html

i recharge my accutracking account. i also recharge my boost mobile account. When i go to accutracking and click on accounts and click history or something. i cannot see where is the location of the device. please hlep me or what the number that i can contact you guys for help?

Please see http://support.accutracking.com/kb/article/000072
We don't provide phone support. Email or ticket only.

Did you create a new accutracking "ID" number?

Did you put that new number into the phone software?

If you have not done that yet - then you won't be able to see the location.

Eric

Yes, I created a new accutracking "ID" number, how do you put that new number into the phone software?


thanks

You get the phone - start accutracking - hit menu - then enter the new 10 digit ID into the phone... Once that is done you re-start the software and it should start reporting the data.

Eric

Im sorry, i didnt get that.

Didn't get what?

You have to log into the website, go to manage units, and get the ID number of the new unit you created.

Then, you need to get the phone, and open the software (accutracking), go to menu/setup - and enter the ID number you just wrote down /above/ - and then it will send from the phone - to the web page -- and you can now view it on the website.

Eric

I mean i already got the tracker ID but when i go to accutracking and click on set up. when i m typing the number is that the keypad is typing a letter instead of number. My phone is motorolla I425.

thanka for your patience

When your in the ID field - hit the menu button - you will see its on text/word - arrow down 2 or so - till you get to "numeric"... Then it will type numbers...

Eric

now its done. what do i need to do. yurn the power of the phone?

OK,, now its working... thanks for the help!!! i really appreciate it!!!

Good. Glad its working.

Eric

But clock of accutracking is not the same as my phone. my my phone is the right time.