Boost Mobile Does Not Work?

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 10:00 am

I purchased an i455 on Saturday and signed up with Boost Mobile hoping to use Accutracking. After speaking with numerous Boost support reps I was finally today informed that "the web has been down for about a month".

True? or just more misguided Boost support?

Post by **ATSupport** » Thu Nov 15, 2007 10:21 am

Maybe just regional in particular. Their data plan has been working fine.

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 11:08 am

Boost web has been working fine in Michigan...

Eric

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 1:24 pm

Is there anything that you (accutrack support) can do to help me to get it working?

I live in South Florida. Anyone using it there?

Boost support blows!

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 2:43 pm

I show that its working in the Naples area...

Are you getting any error messages? Do you get any data to AccuTracking web site? Are you able to get text messages? Do you have the built in web on the phone working?

Eric

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 2:52 pm

Haven't signed up with Accutracking yet. Still trying to get mobile web on my phone. I get the following message:

"Error while retrieving user"

... when I click the "Web" icon on my i455.

I did open a case with Boost yesterday. I'm thinking that the support rep today was just a dope. Boost has a lot of that going on. So far they've hung on me, lied to me, provided incorrect information, and been generally inept. Other than that they've been great.

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 3:11 pm

I can only assume the rest of your Boost is working; ie phone and direct-connect.

If so; I bet you can use AccuTracking - try it out.

There are 2 different types of data - web data and packet data.

If your phone is working, one of the data's should be working also...

Advise.

Eric

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 3:15 pm

Will do. Waiting for my data cable to be delivered.

Yes, phone works fine otherwise.

What is "Direct Connect"?

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 3:54 pm

Direct connect is the Nextel phrase for the 2-way feature... Using the push-to-talk on the side of the phone.

And your prior comments about Boost and their customer support, I mean lack there of, are correcct... Can't blame the CSRs they get for $7 and hour and their lack of training...

Eric

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 4:00 pm

Direct Connect isn't working either.

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 4:05 pm

If direct connect is not working either; then you might have an issue. Can you log in to http://www.boostmobile.com and put your info in? Does it show your account is active? Is there money left on it? Does it show full service and data available?

Eric

motoaddict · Post by **motoaddict** » Thu Nov 15, 2007 4:15 pm

Yes, I can get to my account. It is active. It has money. I signed up for their "Premium Prepaid" service. I also added "Wireless Web". They charged me .35 for that.

I don't know what you mean by "full service and data available"(?) There's nothing resembling that within my account.

(sigh)

hutch109 · Post by **hutch109** » Thu Nov 15, 2007 6:16 pm

For starters; if this is a track only phone - you do NOT need, or want, the premium pre-paid, $30+ per month service...

You should see something that should resemble this data on the right:

Account Status: Opened
Plan Type: Boost PAY as You Go & Web
Language: English
Home Phone: XXX-XXX-XXXX
Business Phone: XXX-XXX-XXXX
Email Address: XXXXXXXXXXXXX@XXXXXXX.com
Message Level: Full Message level

If your using it as a track only phone, it should only cost you about $10.50 per month @ .35 per day.

Either way, the direct connect should work - if setup properly. If it is not working (2-way), then you need to call them back and have them fix it. How long ago did you say you activated it? It can take up to 4 hours, but is usally instant, and since we have been talking more than 4 hours, prob not an issue. You can try turning it on/off - to make sure its hooked up with the tower ok.

So far it sounds more like a provisioning issue than anything else - a Boost issue...

Eric