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Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Mon Jul 13, 2020 9:29 pm
by ATSupport
HSlifer wrote:
Mon Jul 13, 2020 9:14 pm
Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Mon Jul 13, 2020 9:57 pm
by Alf2
Who is the provider responsible for this?

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Mon Jul 13, 2020 10:43 pm
by ATSupport
Alf2 wrote:
Mon Jul 13, 2020 9:57 pm
Who is the provider responsible for this?
Please contact us directly for more details https://secure.accutracking.com/contact.php

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Mon Jul 13, 2020 11:32 pm
by ATSupport
ATSupport wrote:
Mon Jul 13, 2020 9:29 pm
HSlifer wrote:
Mon Jul 13, 2020 9:14 pm
Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
Update: we just got a new update and appended it to the first post of this thread.

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 12:08 am
by RAP
I, too, haven't seen any activity from my tracker for days now. :x
Is there some way of determining whether my area or unit is one that is still being worked on?
Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too?

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 12:53 am
by ATSupport
RAP wrote:
Tue Jul 14, 2020 12:08 am
I, too, haven't seen any activity from my tracker for days now. :x
Is there some way of determining whether my area or unit is one that is still being worked on?
Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too?
Yes all areas are the US is being worked on now as top priority (per the update at 11:21PM in the first post).
Yes lifetime warranty includes TK373/TK374 OBD units. If it stopped working before the outage, we'll check whether it's hardware related - you may provide us your account info via https://secure.accutracking.com/contact.php

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 1:52 am
by HSlifer
This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down...

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 5:21 am
by ATSupport
HSlifer wrote:
Tue Jul 14, 2020 1:52 am
This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down...
We sincerely apologize for the length of time it's taking to resolve. The lost service from the outage can be credited back. We are focusing on working with our provider to get it back in all areas asap. Apologies again.

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 7:21 am
by Guest
my gps works then it stop then it works then stops .it is not working now.????????????????????????

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 7:40 am
by ATSupport
Guest wrote:
Tue Jul 14, 2020 7:21 am
my gps works then it stop then it works then stops .it is not working now.????????????????????????
Our sincere apologies! The network appears to be stabilizing overnight and we see most of regions recovered and came back online this morning. Some regions are still in process of recovering shows instablility (tracking starts/stops). Please let us know your account info and we'll look into your account: https://secure.accutracking.com/contact.php

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 7:44 am
by Offstreet
Fix this damn thing.
Trying to run a business. And need this up and running
Thanks

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Posted: Tue Jul 14, 2020 7:50 am
by ATSupport
Offstreet wrote:
Tue Jul 14, 2020 7:44 am
Fix this damn thing.
Trying to run a business. And need this up and running
Thanks
Completely understood - we see majority of our users are tracking by now but some units might take time to wake up and stabilize. Please let us know your account info via https://secure.accutracking.com/contact.php and we'll reset the data plan and reboot the tracker. Our deepest apologies.