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Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 10:14 am
by ATSupport
Update from the SIM provider:
"...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected...
The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused. Updates will be provided as soon as they become available."

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 10:30 am
by Guest
When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 10:47 am
by ATSupport
Update:
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 10:51 am
by ATSupport
Guest wrote:
Fri May 11, 2018 10:30 am
When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?
I apologize again - lost service hours/days caused by network outage can be credited to the account as service - please contact us https://secure.accutracking.com/contact.php

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 11:38 am
by Jgonz67
My tracker is still not working please fix it it has not bin working for two days or money back please fix

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 11:49 am
by ATSupport
Jgonz67 wrote:
Fri May 11, 2018 11:38 am
My tracker is still not working please fix it it has not bin working for two days or money back please fix
Please contact us at https://secure.accutracking.com/contact.php
If it's 2 days not working it's not related to this outage. The outage started this morning. Please contact us with your account information and I'll look into it.

Re: TK373 tracking Interruption

Posted: Fri May 11, 2018 11:52 am
by ATSupport
Update:
AT&T has confirmed the connection issue has been resolved.
All trackers should be back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here:
https://secure.accutracking.com/contact.php

Thanks to everyone affected by this outage for the patience and understanding!