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TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am

Posted: Tue Jul 18, 2017 1:11 pm
by ATSupport
We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT.

Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than 3 minutes, however the carrier has designated a 15 minute maintenance window with all parties involved even though the actual downtime is expected to much less.

Your tracker will retry the connection next time the vehicle is ON and moving. The GPS location data collected when network was unavailable will be cached by the tracker and retried to be sent again once the network is available.

If there's any questions about this maintenance please contact our support.