T-Mobile USA outage June 7, 2016

News release and discussion.
Post Reply
ATSupport
AccuTracking Staff
Posts: 1818
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

T-Mobile USA outage June 7, 2016

Post by ATSupport » Tue Jun 07, 2016 3:30 pm

Please be advised that T-Mobile USA has reported an outage on their network effecting areas across the USA.

Our TK372/TK373 trackers with a managed SIM card might not be able to connect to servers to report tracking data today.
Your TK372/TK373 track should fall back automatically and connect to AT&T if signal on AT&T is available.
Otherwise you'll see tracking interruption (the tracker is able to cache the location data for a few hours and send them later when network connection recovers).

For other trackers that use T-Mobile SIM or other SIMs using T-Mobile network (for instance, US Mobile), you might see tracking interruption.

Here's more info about the outage (screenshots below. You can leave your comments on the page):
http://downdetector.com/status/t-mobile ... t-t-mobile

Image
Image
AccuTracking Support
support(at)accutracking.com

ATSupport
AccuTracking Staff
Posts: 1818
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: T-Mobile USA outage June 7, 2016

Post by ATSupport » Tue Jun 07, 2016 5:19 pm

Update: T-Mobile has confirmed that a fiber wire cut has resulted in loss of all data roaming traffic.
They haven't given an estimate time for recovery. Our guess is that it may take hours to fix the fiber wire if there's no other fail-over lines.
AccuTracking Support
support(at)accutracking.com

ATSupport
AccuTracking Staff
Posts: 1818
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: T-Mobile USA outage June 7, 2016

Post by ATSupport » Wed Jun 08, 2016 9:06 am

Update: T-Mobile has fixed last night's data outage. All SIMs are back to normal.
AccuTracking Support
support(at)accutracking.com

Frank

Re: T-Mobile USA outage June 7, 2016

Post by Frank » Wed Jun 08, 2016 9:13 am

Where is this wire that was cut? Who do you know at T-Mobile to get this information?

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests