[7/12/2020] TK373/TK374 SIM Network Degradation/Outage

News release and discussion.
ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

HSlifer wrote:
Mon Jul 13, 2020 9:14 pm
Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
AccuTracking Support
support(at)accutracking.com

Alf2

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by Alf2 »

Who is the provider responsible for this?

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

Alf2 wrote:
Mon Jul 13, 2020 9:57 pm
Who is the provider responsible for this?
Please contact us directly for more details https://secure.accutracking.com/contact.php
AccuTracking Support
support(at)accutracking.com

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

ATSupport wrote:
Mon Jul 13, 2020 9:29 pm
HSlifer wrote:
Mon Jul 13, 2020 9:14 pm
Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
Update: we just got a new update and appended it to the first post of this thread.
AccuTracking Support
support(at)accutracking.com

RAP

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by RAP »

I, too, haven't seen any activity from my tracker for days now. :x
Is there some way of determining whether my area or unit is one that is still being worked on?
Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too?

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

RAP wrote:
Tue Jul 14, 2020 12:08 am
I, too, haven't seen any activity from my tracker for days now. :x
Is there some way of determining whether my area or unit is one that is still being worked on?
Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too?
Yes all areas are the US is being worked on now as top priority (per the update at 11:21PM in the first post).
Yes lifetime warranty includes TK373/TK374 OBD units. If it stopped working before the outage, we'll check whether it's hardware related - you may provide us your account info via https://secure.accutracking.com/contact.php
AccuTracking Support
support(at)accutracking.com

HSlifer

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by HSlifer »

This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down...

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

HSlifer wrote:
Tue Jul 14, 2020 1:52 am
This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down...
We sincerely apologize for the length of time it's taking to resolve. The lost service from the outage can be credited back. We are focusing on working with our provider to get it back in all areas asap. Apologies again.
AccuTracking Support
support(at)accutracking.com

Guest

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by Guest »

my gps works then it stop then it works then stops .it is not working now.????????????????????????

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

Guest wrote:
Tue Jul 14, 2020 7:21 am
my gps works then it stop then it works then stops .it is not working now.????????????????????????
Our sincere apologies! The network appears to be stabilizing overnight and we see most of regions recovered and came back online this morning. Some regions are still in process of recovering shows instablility (tracking starts/stops). Please let us know your account info and we'll look into your account: https://secure.accutracking.com/contact.php
AccuTracking Support
support(at)accutracking.com

Offstreet

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by Offstreet »

Fix this damn thing.
Trying to run a business. And need this up and running
Thanks

ATSupport
AccuTracking Staff
Posts: 1882
Joined: Tue Jan 27, 2004 4:36 pm
Contact:

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Post by ATSupport »

Offstreet wrote:
Tue Jul 14, 2020 7:44 am
Fix this damn thing.
Trying to run a business. And need this up and running
Thanks
Completely understood - we see majority of our users are tracking by now but some units might take time to wake up and stabilize. Please let us know your account info via https://secure.accutracking.com/contact.php and we'll reset the data plan and reboot the tracker. Our deepest apologies.
AccuTracking Support
support(at)accutracking.com

Post Reply