You might need to send the APN command to the tracker (the command differs for different SIM card provider). If you need help look into it, please contact us https://secure.accutracking.com/contact.phpHassan wrote: ↑Thu Nov 08, 2018 3:31 am Im same broblem no blue light what reason
Search found 1488 matches
- Thu Nov 08, 2018 7:49 am
- Forum: Starter Kit Support & Discussion
- Topic: TK-104 GPS NOT Working
- Replies: 9
- Views: 78963
Re: TK-104 GPS NOT Working
- Mon Nov 05, 2018 11:22 am
- Forum: News
- Topic: AccuTracking Mobile App Now Available
- Replies: 0
- Views: 36999
AccuTracking Mobile App Now Available
We now have the mobile app for Android and iOS 11.3 or newer.
Here's the app install instruction: https://secure.accutracking.com/app_install.php
App for Windows Mobile is still under development.
Here's the app install instruction: https://secure.accutracking.com/app_install.php
App for Windows Mobile is still under development.
- Thu Nov 01, 2018 12:38 pm
- Forum: General Technical Support & Discussion
- Topic: Map not showing up on mobile.
- Replies: 1
- Views: 9605
Re: Map not showing up on mobile.
Can you please contact our support with your account info so we can look into it:
https://secure.accutracking.com/contact.php
Also please clear the browser cache and relogin again. It's usually caused by an outdated script cached by the browser.
https://secure.accutracking.com/contact.php
Also please clear the browser cache and relogin again. It's usually caused by an outdated script cached by the browser.
- Sat Sep 29, 2018 9:34 pm
- Forum: General Technical Support & Discussion
- Topic: android app on moto z2
- Replies: 1
- Views: 11918
Re: android app on moto z2
"Check out" would hide the unit on the tracking map. "Check in" would make it visible again on the map. You can also unhide it online in your account by clicking “Manage Units” > “Edit” > Uncheck “Hide on map” box. Check under your phone settings and see whether you have "ba...
- Wed Jun 13, 2018 8:16 pm
- Forum: General Technical Support & Discussion
- Topic: Web Page not working properly
- Replies: 1
- Views: 13014
Re: Web Page not working properly
Have you tried a different browser/computer?
Make sure you have adblocker disabled and clear the browser cache, then logout and re-login.
Make sure you have adblocker disabled and clear the browser cache, then logout and re-login.
- Mon May 21, 2018 2:58 pm
- Forum: News
- Topic: AT&T network outage this morning
- Replies: 3
- Views: 22135
Re: AT&T network outage this morning
Update: As of now AT&T network has returned to normal. If your tracker is still offline, please contact us and request for a manual SIM refresh:
https://secure.accutracking.com/contact.php
https://secure.accutracking.com/contact.php
- Mon May 21, 2018 10:10 am
- Forum: News
- Topic: AT&T network outage this morning
- Replies: 3
- Views: 22135
Re: AT&T network outage this morning
This is the second time in the past two weeks we lost service, I need to get in touch with a customer service Rep regarding compensation. Please provide me with a contact number I can call. thanks I deeply apologize for the trouble! Once you submit the ticket from the link in the previous post, our...
- Mon May 21, 2018 9:13 am
- Forum: News
- Topic: AT&T network outage this morning
- Replies: 3
- Views: 22135
AT&T network outage this morning
AT&T had a roaming network outage this morning from 1AM~6AM EDT. It has now been resolved but your tracker may take some time to get online. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data from earlier m...
- Sat May 12, 2018 1:54 pm
- Forum: General Technical Support & Discussion
- Topic: Tracking a car abroad
- Replies: 1
- Views: 10377
Re: Tracking a car abroad
Sorry it doesn't work with other SIMs. Even if it did, it still won't work because the tracker is a UMTS 850/1900Mhz band device while Germany has UMTS 2100MHz network. The device is not compatible and won't work there.
- Fri May 11, 2018 12:52 pm
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
Update: AT&T has confirmed the connection issue has been resolved. All trackers should be back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here: https://secure.accutracking.com/contact.php Thanks to everyone affected by this ou...
- Fri May 11, 2018 12:49 pm
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
My tracker is still not working please fix it it has not bin working for two days or money back please fix Please contact us at https://secure.accutracking.com/contact.php If it's 2 days not working it's not related to this outage. The outage started this morning. Please contact us with your accoun...
- Fri May 11, 2018 11:51 am
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
I apologize again - lost service hours/days caused by network outage can be credited to the account as service - please contact us https://secure.accutracking.com/contact.phpGuest wrote: ↑Fri May 11, 2018 11:30 am When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?
- Fri May 11, 2018 11:47 am
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
Update:
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.
- Fri May 11, 2018 11:14 am
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
Update from the SIM provider: "...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected... The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused....
- Fri May 11, 2018 10:53 am
- Forum: News
- Topic: TK373 tracking disruption
- Replies: 21
- Views: 53278
Re: TK373 tracking Interruption
No tracking can I get a full refund. I apologize again - please contact us https://secure.accutracking.com/contact.php Lost service hours/days caused by network outage can be credited to the account as service. We are working with the network provider to get the service back as our top priority and...