AccuTracking

We didn't get an ETA from the network provider but from our experience it usually takes a few hours once the issue is identified.
Here's last outage from 2017 that lasted for about 4~12 hours depending on the regions: viewtopic.php?f=2&t=2269

Another update: the issue has been identified as not related to the migration last night. This is an AT&T wireless network outage in some regions. Based on our user reports, looks like the outage is mostly at east coast (FL, NY) and TX. No west coast users reported tracking problems yet (or simp...

Just got an update from the SIM network provider that the issues were narrowed down to the connection with AT&T wireless network and they are still working on it.
From our past experience this usually takes a few hours to fix. I'll update here and appreciate your patience.

I sincerely apologize. Our SIM provider is working on mitigating the flush of the incoming traffic on their network. Meanwhile, if your device is offline, please let us know your account name by a ticket https://secure.accutracking.com/contact.php and we'll try to manually refresh your SIM card conn...

Our SIM card provider for TK373 has informed us some intermittent network degradation this morning caused over their network migration last night. "An unexpected traffic spike, due to the amount of device connections to our network resulted in restricting new connections. Existing connections a...

SpeedTalk SIM card uses T-Mobile network and has the same pay-as-go plan:
https://www.amazon.com/dp/B01N9XPPGZ

Yes it can. All data on the server will stay.

Update: we have reverted to the previous version of the google maps, which fixed the issue. Apologies for the issue and thanks for the feedback.

We apologize for the issue and are looking into this. Looks like this is related to a recent Google map update:
https://maps-apis.googleblog.com/2018/0 ... -maps.html

I'll update this thread once this is resolved. Apologies again!

Can you please submit a ticket with your account info etc. so we can look into it:
https://secure.accutracking.com/contact.php

Thanks for the questions. TK373 has a motion sensor inside which wakes it up upon movement. If there's no motion detected, it wakes up every X hours to update a location (heartbeat), then goes to sleep again. X is 3 hours for package 4; 4 hours for package 3; 6 hours for package 2 and 12 hours for p...

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...