Search found 1492 matches

by ATSupport
Thu Feb 19, 2004 8:21 pm
Forum: General Technical Support & Discussion
Topic: NO Position Information
Replies: 7
Views: 16991

No. The only thing that identifies your phone is your tracker ID.
by ATSupport
Thu Feb 19, 2004 3:00 pm
Forum: General Technical Support & Discussion
Topic: NO Position Information
Replies: 7
Views: 16991

Did you update tracker ID on the phone?
by ATSupport
Wed Feb 18, 2004 11:32 pm
Forum: General Technical Support & Discussion
Topic: Can't track location
Replies: 7
Views: 18698

Generally you have to wait a few days before Nextel activates your new plan.
by ATSupport
Mon Feb 16, 2004 10:49 pm
Forum: General Technical Support & Discussion
Topic: Can't track location
Replies: 7
Views: 18698

I just checked and there is no data associated with your tracker ID reported to our server. Is it a newly-ordered Total Connect plan? :) Any error message on the phone screen? If the data is sent successfully, it'll show "Sent at xx:xx AM/PM".
by ATSupport
Mon Feb 02, 2004 2:51 pm
Forum: General Technical Support & Discussion
Topic: Tracking # entered as text
Replies: 6
Views: 11788

On the input screen, press the "menu button" on the keypad and select "numeric" from the list.
by ATSupport
Fri Jan 30, 2004 10:07 am
Forum: General Technical Support & Discussion
Topic: Accutracking Being Used...
Replies: 6
Views: 17218

Yes, it keeps running in background. In the next build a "run in background" menu will be added which may be more intuitive for some users. And thanks for the feedback! :)
by ATSupport
Thu Jan 29, 2004 2:35 pm
Forum: General Technical Support & Discussion
Topic: Can't track location
Replies: 7
Views: 18698

Do you have a Nextel Total Connect Plan?