Search found 1488 matches

by ATSupport
Mon Jul 13, 2020 8:52 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235274

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

f242ss wrote: Mon Jul 13, 2020 8:38 am Well I guess my units were not included in that 50% any idea when Florida will be restored..
Can you please provide your account info at https://secure.accutracking.com/contact.php so we can look into your units.
by ATSupport
Mon Jul 13, 2020 8:17 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235274

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

f242ss wrote: Mon Jul 13, 2020 8:13 am So what is the latest update? When will the system be back up and working?
We just got the latest update from the SIM provider 5 minutes ago and updated the first post - 50% connections restored.
Thank you so much for your patience.
by ATSupport
Mon Jul 13, 2020 7:14 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235274

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

This is taking way to long to fix!! When my units come back online will I be able to see all the movements during the outage?? How much can they store?? Yes you will - TK37x trackers have the capability of "cache and send later" when there's no cell network connection. When network recove...
by ATSupport
Sun Jul 12, 2020 10:02 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235274

Re: [7/12/2020] TK373/TK374 SIM Network Degradation

Sumasshasmysn wrote: Sun Jul 12, 2020 8:55 pm Have they fixed this yet, or close??????
They are still working on it...the latest update from them was the 8:42PM EDT one pasted in the first post.
Really appreciate your patience and apologies again.
by ATSupport
Sun Jul 12, 2020 4:12 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235274

[7/12/2020] TK373/TK374 SIM Network Degradation/Outage

We were just notified by our SIM card carrier that there's a network degradation since about 2:10PM EDT. This affected the TK373/TK374 users in certain areas only. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. We sincerely apologize fo...
by ATSupport
Tue Nov 12, 2019 5:07 pm
Forum: News
Topic: [11/12/2019] TK373 SIM Network Degradation
Replies: 0
Views: 28707

[11/12/2019] TK373 SIM Network Degradation

We were just notified by our SIM card carrier that there's a network degradation since about 4:00PMM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...
by ATSupport
Thu Oct 17, 2019 4:26 pm
Forum: News
Topic: [10/17/2019] TK373 SIM Network Degradation
Replies: 2
Views: 10812

Re: [10/17/2019] TK373 SIM Network Degradation

Most traffic has been rerouted and connections have been restored as the standby site was brought in service by the carrier. The ETA for resolving the core-router issue is not yet available from the carrier. If your tracker is still offline please contact us https://secure.accutracking.com/contact.p...
by ATSupport
Thu Oct 17, 2019 11:57 am
Forum: News
Topic: [10/17/2019] TK373 SIM Network Degradation
Replies: 2
Views: 10812

[10/17/2019] TK373 SIM Network Degradation

We were just notified by our SIM card carrier that there's a network degradation since about 10:30AM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...
by ATSupport
Wed Oct 09, 2019 5:43 pm
Forum: News
Topic: [10/8/2019] TK373 SIM Data Network Outage
Replies: 1
Views: 9392

Re: [10/8/2019] TK373 SIM Data Network Outage

Update: the SIM provider has resolved the network issue and all affected devices should be back online now.
by ATSupport
Wed Oct 09, 2019 5:23 pm
Forum: News
Topic: [10/8/2019] TK373 SIM Data Network Outage
Replies: 1
Views: 9392

[10/8/2019] TK373 SIM Data Network Outage

There is a Managed SIM data network outage starting at about 5:00PM EDT 7/11/2019.

This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected.

The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
by ATSupport
Thu Jul 11, 2019 5:26 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 11156

Re: [7/11/2019] TK373 SIM Data Network Outage

Update: network issue has been resolved by the SIM provider. If your tracker is not online updating, please contact our support for assistance. We apologize for the issue. Update from the SIM provider: Network Outage Notification Update Our system is showing that full service has resumed. However, t...
by ATSupport
Thu Jul 11, 2019 3:19 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 11156

Re: [7/11/2019] TK373 SIM Data Network Outage

Unfortunately Twitter is also down at the moment:
https://www.cnet.com/news/twitter-is-down/
https://techcrunch.com/2019/07/11/twitter-is-down/

So please follow this thread here for latest update instead of following our tweets https://twitter.com/AccuTracking
by ATSupport
Thu Jul 11, 2019 2:47 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 11156

[7/11/2019] TK373 SIM Data Network Outage

There is a Managed SIM data network outage starting at about 10:00AM EDT 7/11/2019. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. The notifi...
by ATSupport
Thu Jan 03, 2019 7:11 pm
Forum: General Technical Support & Discussion
Topic: Editing and deleting sub-accounts
Replies: 1
Views: 8366

Re: Editing and deleting sub-accounts

Please contact us with your account info and we'll look into it: https://secure.accutracking.com/contact.php
by ATSupport
Wed Nov 21, 2018 3:25 pm
Forum: News
Topic: "Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required
Replies: 0
Views: 32926

"Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required

If you are using our "Share Location Link" or "Web Integration" feature to put a map on your own website, your action is required to continue using the feature. Due to the changes to Google API billing since 7/16/2018, you'll need your own Google API key to use the "share lo...