Search found 1488 matches

by ATSupport
Mon Jul 13, 2020 9:29 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

HSlifer wrote: Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....
We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...
by ATSupport
Mon Jul 13, 2020 8:58 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Kwihnai wrote: Mon Jul 13, 2020 8:56 pm Still waiting in Texas, still need to track my units.....
Understood...we are here working with our provider tonight for a full recovery as urgently as possible.
by ATSupport
Mon Jul 13, 2020 7:01 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

I’m confused, one update says you fixed the problem as a WHOLE and another says 1/3 of devices are working. My device is still NOT working. Sorry for the confusion. The SIM provider fixed the network issue earlier but the devices are still queued to get online. A real-life example would be, the bus...
by ATSupport
Mon Jul 13, 2020 6:30 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Update: just got another update from the provider: We are continuing to work with the network engineers to get as many updates as possible in regards to the issues being resolved. We have been informed by some of the customers that they have seen some of their devices coming back online slowly as ev...
by ATSupport
Mon Jul 13, 2020 5:39 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

pricyjane wrote: Mon Jul 13, 2020 5:33 pm Will I still have my tracking for today
Yes you'll see the data during the outage later. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data will be re-sent to our server and you'll be able to view them.
by ATSupport
Mon Jul 13, 2020 5:26 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Can't log on, is it completely up an running. No, lots of our users are still offline but the situation is improving. We believe it'll be back today. If your issue is about logging into your account, then it's a separate issue and please let us know your account info via https://secure.accutracking...
by ATSupport
Mon Jul 13, 2020 4:05 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

cbc4300 wrote: Mon Jul 13, 2020 3:57 pm Can you define which areas are affected?

Thank you
The outage is nationwide but from what we collected from our users, Florida, California and New York appeared to be the hardest hit regions.
by ATSupport
Mon Jul 13, 2020 3:59 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Is this going to be up and running soon? Still running a 3G and still getting notification that the system is down. According the the provider's update, the network is fully restored now but devices are queued to connect back as there is a sheer number of devices trying to connect at the same time....
by ATSupport
Mon Jul 13, 2020 3:15 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Update: we just got a new update from the SIM provider and appended that to the first post of this thread. More details were provided regarding the timeline and the cause, and why it took so long to resolve. Looks positive and we are monitoring our system and start seeing more devices coming back on...
by ATSupport
Mon Jul 13, 2020 2:57 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

No tracking available in Colorado. I see the last post said it should be updated by tomorrow. Hoping that is correct. Not having info on my drivers this weekend and today has been challenging. Let me know if there is something I need to do to help get our units back on track. Thank you for the pati...
by ATSupport
Mon Jul 13, 2020 2:00 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Here it is a day later and I still cannot track my unit, went down yesterday on the 12th and is still not back up? Any updates for today????? Apologies, the updates from today were appended to the first post of this thread. The last update from them was 10:46am EDT - network has been restored but d...
by ATSupport
Mon Jul 13, 2020 12:57 pm
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Andddd is it still down???? Any new updates??? About 1/3 of our users are back online but the majority are still offline, due to the network congestion suggested by the SIM provider. We are still in close communication with them and their management gave an update which we copied to the first post ...
by ATSupport
Mon Jul 13, 2020 10:38 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

Is there an ETA on an uptime fix for the 4G units? The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience! Here's the update we just got from them regarding...
by ATSupport
Mon Jul 13, 2020 10:10 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

zpilot67 wrote: Mon Jul 13, 2020 9:52 am Is there an ETA on an uptime fix for the 4G units?
The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience!
by ATSupport
Mon Jul 13, 2020 8:56 am
Forum: News
Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Replies: 56
Views: 235279

Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage

It appears that my entire 30 mile radius is down for 61565 and 61540. Not a single update today. I have had update and coverage issues since I installed this unit about a week ago. I hope all this work helps the coverage or I'll have no choice but to look for a different provider which I'd rather n...