We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...HSlifer wrote: ↑Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....
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- Mon Jul 13, 2020 9:29 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Mon Jul 13, 2020 8:58 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Understood...we are here working with our provider tonight for a full recovery as urgently as possible.Kwihnai wrote: ↑Mon Jul 13, 2020 8:56 pm Still waiting in Texas, still need to track my units.....
- Mon Jul 13, 2020 7:01 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
I’m confused, one update says you fixed the problem as a WHOLE and another says 1/3 of devices are working. My device is still NOT working. Sorry for the confusion. The SIM provider fixed the network issue earlier but the devices are still queued to get online. A real-life example would be, the bus...
- Mon Jul 13, 2020 6:30 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Update: just got another update from the provider: We are continuing to work with the network engineers to get as many updates as possible in regards to the issues being resolved. We have been informed by some of the customers that they have seen some of their devices coming back online slowly as ev...
- Mon Jul 13, 2020 5:39 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Yes you'll see the data during the outage later. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data will be re-sent to our server and you'll be able to view them.pricyjane wrote: ↑Mon Jul 13, 2020 5:33 pm Will I still have my tracking for today
- Mon Jul 13, 2020 5:26 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Can't log on, is it completely up an running. No, lots of our users are still offline but the situation is improving. We believe it'll be back today. If your issue is about logging into your account, then it's a separate issue and please let us know your account info via https://secure.accutracking...
- Mon Jul 13, 2020 4:05 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
- Mon Jul 13, 2020 3:59 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Is this going to be up and running soon? Still running a 3G and still getting notification that the system is down. According the the provider's update, the network is fully restored now but devices are queued to connect back as there is a sheer number of devices trying to connect at the same time....
- Mon Jul 13, 2020 3:15 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Update: we just got a new update from the SIM provider and appended that to the first post of this thread. More details were provided regarding the timeline and the cause, and why it took so long to resolve. Looks positive and we are monitoring our system and start seeing more devices coming back on...
- Mon Jul 13, 2020 2:57 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
No tracking available in Colorado. I see the last post said it should be updated by tomorrow. Hoping that is correct. Not having info on my drivers this weekend and today has been challenging. Let me know if there is something I need to do to help get our units back on track. Thank you for the pati...
- Mon Jul 13, 2020 2:00 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Here it is a day later and I still cannot track my unit, went down yesterday on the 12th and is still not back up? Any updates for today????? Apologies, the updates from today were appended to the first post of this thread. The last update from them was 10:46am EDT - network has been restored but d...
- Mon Jul 13, 2020 12:57 pm
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Andddd is it still down???? Any new updates??? About 1/3 of our users are back online but the majority are still offline, due to the network congestion suggested by the SIM provider. We are still in close communication with them and their management gave an update which we copied to the first post ...
- Mon Jul 13, 2020 10:38 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
Is there an ETA on an uptime fix for the 4G units? The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience! Here's the update we just got from them regarding...
- Mon Jul 13, 2020 10:10 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience!zpilot67 wrote: ↑Mon Jul 13, 2020 9:52 am Is there an ETA on an uptime fix for the 4G units?
- Mon Jul 13, 2020 8:56 am
- Forum: News
- Topic: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
- Replies: 56
- Views: 242774
Re: [7/12/2020] TK373/TK374 SIM Network Degradation/Outage
It appears that my entire 30 mile radius is down for 61565 and 61540. Not a single update today. I have had update and coverage issues since I installed this unit about a week ago. I hope all this work helps the coverage or I'll have no choice but to look for a different provider which I'd rather n...