Search found 1780 matches

by ATSupport
Thu Apr 14, 2016 9:04 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 5309

Re: TK104

Sorry my typo. It should be port 20101.
by ATSupport
Thu Apr 14, 2016 9:03 pm
Forum: Starter Kit Support & Discussion
Topic: TK373 OBD Tracker
Replies: 4
Views: 3761

Re: TK373 OBD Tracker

No it doesn't work the same as TK104.

TK372 is a 2G only device while TK373 is a 2G and 3G device. They all both work pretty much the same if you have
2G coverage from either AT&T or T-Mobile in your area. If you have poor 2G coverage then TK373 should be your choice.
by ATSupport
Wed Apr 13, 2016 4:04 pm
Forum: Wish List
Topic: Ability to Disable Zoom In on Webloc and Sub-Accounts
Replies: 1
Views: 17302

Re: Ability to Disable Zoom In on Webloc and Sub-Accounts

Thanks for the request. I'll pass this to the team.
by ATSupport
Wed Apr 13, 2016 4:02 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 5309

Re: TK104

Here you go:
IP: 23.23.180.168
Port: 20137 20101
by ATSupport
Sat Feb 13, 2016 11:19 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

We'll remove the PTEL shutdown notice next week.
Guest wrote:PS.. Dear Accutracking .. can you remove the red sign that pops up on my map every. time. I. sign. in.

???
by ATSupport
Wed Feb 10, 2016 4:52 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: This is not longer breaking news about PTel

Sorry! I understand it's annoying but we might keep it there for a few more days. Some users don't login or track regularly and they are not yet aware of the PTEL shutdown.
Jo Jo wrote:Can you stop posting this message on our log in or do you feel that it is necessary for some who have not yet dealt with it.
by ATSupport
Sun Feb 07, 2016 11:55 am
Forum: General Technical Support & Discussion
Topic: H2O sim cards
Replies: 1
Views: 2396

Re: H2O sim cards

The size are different. TK306A, TK103A, TK104 all take "standard" size.
Other than that there's no difference, the card marked as 4G is actually 2G/3G compatible as well,
so it also works with 2G trackers.
Guest wrote:Is there a difference in the H2O sim cards?
by ATSupport
Wed Feb 03, 2016 10:17 am
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

That's probably because lots of texts were used to configure the tracker. Text rate is $0.05/text. And if you do voice surveillance as well, the voice rate is $0.05/minute. Other than that, if you do tracking only, $10 is more than enough for 3 months because H2O data rate is $0.10/MB and the tracke...
by ATSupport
Sun Jan 31, 2016 11:08 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

You are right. No text is needed after initial configuration but you might need text for troubleshooting in case tracking stopped. Data is the only required plan for tracking to work. Our site doesn't rely on SMS therefore you can just pay $4/month for data and line fee. I've switched to US Mobile. ...
by ATSupport
Thu Jan 28, 2016 5:40 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

If your TK103A has a PTEL SIM, i.e. if you have a PTEL account, then yes you need a new SIM. Otherwise you are fine. I have a TK103A? Do I need a new SIM? (Tried to include a link, but it won't let me). They're offering a $75 credit which would make it a little more attractive. For a while, at least.
by ATSupport
Thu Jan 28, 2016 3:31 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

Ting has 2 types of SIM cards, GSM and CDMA. Their GSM SIM card will work with TK306A which is a GSM device. No need to reconfigure the tracker's APN setting. However, Ting's monthly plan is not so attractive. You'll need to go with their " Level S " plan for $12/month. What about the Ting service t...
by ATSupport
Tue Jan 26, 2016 6:31 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

Please contact us for assistance.
bmarotta wrote:I have 11 units. It only allows me to buy 2 per customer. How do I get more sims. I tried on best buy and it only allows 1.
by ATSupport
Mon Jan 25, 2016 9:34 pm
Forum: Starter Kit Support & Discussion
Topic: Data Usage Question
Replies: 1
Views: 1994

Re: Data Usage Question

Our trackers are set to be auto update at X minutes interval so it'll keep updating every X minutes when engine is ON. It goes to sleep when engine is off. So to answer your question, you'll need to keep the SIM card active with a data plan. Question about data usage. Trying to decide which one to b...
by ATSupport
Mon Jan 25, 2016 7:42 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

Yes if it uses PTEL SIM.
jlwil1940 wrote:Does this affect my TK104 also?
by ATSupport
Fri Jan 22, 2016 9:02 pm
Forum: News
Topic: Breaking News: PTEL Going Out of Business
Replies: 29
Views: 29601

Re: Breaking News: PTEL Going Out of Business

No we cannot see who post this because it's a guest post. Please contact our support directly. We completely understand the frustration and are willing to work with you and help you. Apologies and please trust us to resolve this with you. if the 306A is ineffective with the SIM sent (less than 2 mon...