AccuTracking

That means no GSM signal but GPS is OK. What SIM card is that? AT&T is shutting down their 2G network (2G sunset) and your area might have been affected: https://www.business.att.com/content/other/2G-Sunset-FAQ_2016.pdf Your TK104 is a 2G device so it can only work with 2G network, while your phone ...

- If your have a self-managed tracker (TK103A, TK306A...) with a H2O SIM card, please read on. Action is required by December 2016 . - If you have a managed tracker (TK372, Tk373), you are not affected and please ignore this message. AT&T 2G sunset H2O wireless uses AT&T network. AT&T will official...

I have been using 2 TK104's with H2O sim card. Almost every day they stop sending from approximately 12:00 PM CST for 2-3 hrs. They are always in different locations when this happens and often in locations where there is no problem at other times during the day. Any thoughts? H2O wireless uses AT&...

Thanks for using our service - please contact our support for assistance on specific questions.

What is the difference between "sleep" command and "less gprs"? Don't they do the same thing? When the tracker is configured to work under GPRS mode (by command "GPRS123456"), sleep mode configured by "sleep" command is ignored and the mode configured by "less gprs" is in effect. In SMS mode (SMS12...

No, TK104 is still a fully supported tracker - some users just prefer a smaller size tracker like GL300.

No. You can change SIM card freely. The IMEI is only the ID of the tracker that's linked to your accutracking account.

Update: T-Mobile has fixed last night's data outage. All SIMs are back to normal.

Update: T-Mobile has confirmed that a fiber wire cut has resulted in loss of all data roaming traffic.
They haven't given an estimate time for recovery. Our guess is that it may take hours to fix the fiber wire if there's no other fail-over lines.

Please be advised that T-Mobile USA has reported an outage on their network effecting areas across the USA. Our TK372/TK373 trackers with a managed SIM card might not be able to connect to servers to report tracking data today. Your TK372/TK373 track should fall back automatically and connect to AT&...

Yes Queclink GL300 has a long lasting battery and is compatible with our server.

The difference is the coverage. 2G coverage is gradually phasing out so if you plan to use the tracker for many years, TK373 is your best choice.
Yes both Tk372 & TK373 sleep when ignition is off.

We were just informed by our SIM card provider that they are performing an unscheduled maintenance to correct a system performance issue. During the period of maintenance if your tracker is actively updating online (existing session) it will not be affected. If the tracker is not already updating bu...

The phone kills the background apps as necessary (to save battery, to sleep...). There doesn't seem to be a way to get around this. Older Kyocera firmware doesn't do this but newer ones might.

This forum is not the official support channel - please email us support@accutracking.com or submit a support ticket with your account information.