AccuTracking

Andddd is it still down???? Any new updates??? About 1/3 of our users are back online but the majority are still offline, due to the network congestion suggested by the SIM provider. We are still in close communication with them and their management gave an update which we copied to the first post ...

Is there an ETA on an uptime fix for the 4G units? The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience! Here's the update we just got from them regarding...

zpilot67 wrote: ↑Mon Jul 13, 2020 9:52 am Is there an ETA on an uptime fix for the 4G units?

The last updates from the provider didn't say clearly about 4G recovery and we are requesting clarification from them and will update here as soon as it's available. Really appreciate your patience!

It appears that my entire 30 mile radius is down for 61565 and 61540. Not a single update today. I have had update and coverage issues since I installed this unit about a week ago. I hope all this work helps the coverage or I'll have no choice but to look for a different provider which I'd rather n...

f242ss wrote: ↑Mon Jul 13, 2020 8:38 am Well I guess my units were not included in that 50% any idea when Florida will be restored..

Can you please provide your account info at https://secure.accutracking.com/contact.php so we can look into your units.

f242ss wrote: ↑Mon Jul 13, 2020 8:13 am So what is the latest update? When will the system be back up and working?

We just got the latest update from the SIM provider 5 minutes ago and updated the first post - 50% connections restored.
Thank you so much for your patience.

This is taking way to long to fix!! When my units come back online will I be able to see all the movements during the outage?? How much can they store?? Yes you will - TK37x trackers have the capability of "cache and send later" when there's no cell network connection. When network recove...

Sumasshasmysn wrote: ↑Sun Jul 12, 2020 8:55 pm Have they fixed this yet, or close??????

They are still working on it...the latest update from them was the 8:42PM EDT one pasted in the first post.
Really appreciate your patience and apologies again.

We were just notified by our SIM card carrier that there's a network degradation since about 2:10PM EDT. This affected the TK373/TK374 users in certain areas only. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. We sincerely apologize fo...

We were just notified by our SIM card carrier that there's a network degradation since about 4:00PMM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...

Most traffic has been rerouted and connections have been restored as the standby site was brought in service by the carrier. The ETA for resolving the core-router issue is not yet available from the carrier. If your tracker is still offline please contact us https://secure.accutracking.com/contact.p...

We were just notified by our SIM card carrier that there's a network degradation since about 10:30AM EDT. This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be upda...

Update: the SIM provider has resolved the network issue and all affected devices should be back online now.

There is a Managed SIM data network outage starting at about 5:00PM EDT 7/11/2019.

This affected the TK373 users in certain areas only. If you have your own SIM card, you are not affected.

The SIM provider network engineers are working on the issue and this thread will be updated for latest status.

Update: network issue has been resolved by the SIM provider. If your tracker is not online updating, please contact our support for assistance. We apologize for the issue. Update from the SIM provider: Network Outage Notification Update Our system is showing that full service has resumed. However, t...