Search found 1780 matches

by ATSupport
Tue Sep 27, 2016 9:39 pm
Forum: General Technical Support & Discussion
Topic: TK104 no GSM but GPS Flashing
Replies: 1
Views: 9143

Re: TK104 no GSM but GPS Flashing

That means no GSM signal but GPS is OK. What SIM card is that? AT&T is shutting down their 2G network (2G sunset) and your area might have been affected: https://www.business.att.com/content/other/2G-Sunset-FAQ_2016.pdf Your TK104 is a 2G device so it can only work with 2G network, while your phone ...
by ATSupport
Fri Sep 09, 2016 10:53 am
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 24874

H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

- If your have a self-managed tracker (TK103A, TK306A...) with a H2O SIM card, please read on. Action is required by December 2016 . - If you have a managed tracker (TK372, Tk373), you are not affected and please ignore this message. AT&T 2G sunset H2O wireless uses AT&T network. AT&T will official...
by ATSupport
Wed Aug 31, 2016 9:04 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 5311

Re: TK104

I have been using 2 TK104's with H2O sim card. Almost every day they stop sending from approximately 12:00 PM CST for 2-3 hrs. They are always in different locations when this happens and often in locations where there is no problem at other times during the day. Any thoughts? H2O wireless uses AT&...
by ATSupport
Fri Jul 08, 2016 8:19 pm
Forum: General Technical Support & Discussion
Topic: Understanding basic tracking icons
Replies: 1
Views: 2431

Re: Understanding basic tracking icons

Thanks for using our service - please contact our support for assistance on specific questions.
by ATSupport
Sun Jun 19, 2016 8:11 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 5311

Re: TK104

What is the difference between "sleep" command and "less gprs"? Don't they do the same thing? When the tracker is configured to work under GPRS mode (by command "GPRS123456"), sleep mode configured by "sleep" command is ignored and the mode configured by "less gprs" is in effect. In SMS mode (SMS12...
by ATSupport
Sun Jun 12, 2016 7:31 pm
Forum: General Technical Support & Discussion
Topic: long battery life
Replies: 3
Views: 3808

Re: long battery life

No, TK104 is still a fully supported tracker - some users just prefer a smaller size tracker like GL300.
by ATSupport
Sun Jun 12, 2016 7:29 pm
Forum: General Technical Support & Discussion
Topic: IMEI number
Replies: 1
Views: 1564

Re: IMEI number

No. You can change SIM card freely. The IMEI is only the ID of the tracker that's linked to your accutracking account.
by ATSupport
Wed Jun 08, 2016 9:06 am
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7360

Re: T-Mobile USA outage June 7, 2016

Update: T-Mobile has fixed last night's data outage. All SIMs are back to normal.
by ATSupport
Tue Jun 07, 2016 5:19 pm
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7360

Re: T-Mobile USA outage June 7, 2016

Update: T-Mobile has confirmed that a fiber wire cut has resulted in loss of all data roaming traffic.
They haven't given an estimate time for recovery. Our guess is that it may take hours to fix the fiber wire if there's no other fail-over lines.
by ATSupport
Tue Jun 07, 2016 3:30 pm
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7360

T-Mobile USA outage June 7, 2016

Please be advised that T-Mobile USA has reported an outage on their network effecting areas across the USA. Our TK372/TK373 trackers with a managed SIM card might not be able to connect to servers to report tracking data today. Your TK372/TK373 track should fall back automatically and connect to AT&...
by ATSupport
Sun May 15, 2016 1:31 pm
Forum: General Technical Support & Discussion
Topic: long battery life
Replies: 3
Views: 3808

Re: long battery life

Yes Queclink GL300 has a long lasting battery and is compatible with our server.
by ATSupport
Sun May 15, 2016 1:29 pm
Forum: Starter Kit Support & Discussion
Topic: TK373 OBD Tracker
Replies: 4
Views: 3761

Re: TK373 OBD Tracker

The difference is the coverage. 2G coverage is gradually phasing out so if you plan to use the tracker for many years, TK373 is your best choice.
Yes both Tk372 & TK373 sleep when ignition is off.
by ATSupport
Tue May 03, 2016 7:51 pm
Forum: News
Topic: TK372/TK373 users: SIM card provider unscheduled maintenance
Replies: 0
Views: 12171

TK372/TK373 users: SIM card provider unscheduled maintenance

We were just informed by our SIM card provider that they are performing an unscheduled maintenance to correct a system performance issue. During the period of maintenance if your tracker is actively updating online (existing session) it will not be affected. If the tracker is not already updating bu...
by ATSupport
Tue Apr 26, 2016 4:55 pm
Forum: General Technical Support & Discussion
Topic: Kyocera DuraXT -- Shut down app automatically overnight
Replies: 3
Views: 2482

Re: Kyocera DuraXT -- Shut down app automatically overnight

The phone kills the background apps as necessary (to save battery, to sleep...). There doesn't seem to be a way to get around this. Older Kyocera firmware doesn't do this but newer ones might.
by ATSupport
Mon Apr 25, 2016 11:01 pm
Forum: General Technical Support & Discussion
Topic: 306
Replies: 1
Views: 1307

Re: 306

This forum is not the official support channel - please email us support@accutracking.com or submit a support ticket with your account information.