Search found 1776 matches

by ATSupport
Sun Jun 19, 2016 8:11 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 4965

Re: TK104

What is the difference between "sleep" command and "less gprs"? Don't they do the same thing? When the tracker is configured to work under GPRS mode (by command "GPRS123456"), sleep mode configured by "sleep" command is ignored and the mode configured by "less gprs" is in effect. In SMS mode (SMS12...
by ATSupport
Sun Jun 12, 2016 7:31 pm
Forum: General Technical Support & Discussion
Topic: long battery life
Replies: 3
Views: 3603

Re: long battery life

No, TK104 is still a fully supported tracker - some users just prefer a smaller size tracker like GL300.
by ATSupport
Sun Jun 12, 2016 7:29 pm
Forum: General Technical Support & Discussion
Topic: IMEI number
Replies: 1
Views: 1424

Re: IMEI number

No. You can change SIM card freely. The IMEI is only the ID of the tracker that's linked to your accutracking account.
by ATSupport
Wed Jun 08, 2016 9:06 am
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7083

Re: T-Mobile USA outage June 7, 2016

Update: T-Mobile has fixed last night's data outage. All SIMs are back to normal.
by ATSupport
Tue Jun 07, 2016 5:19 pm
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7083

Re: T-Mobile USA outage June 7, 2016

Update: T-Mobile has confirmed that a fiber wire cut has resulted in loss of all data roaming traffic.
They haven't given an estimate time for recovery. Our guess is that it may take hours to fix the fiber wire if there's no other fail-over lines.
by ATSupport
Tue Jun 07, 2016 3:30 pm
Forum: News
Topic: T-Mobile USA outage June 7, 2016
Replies: 3
Views: 7083

T-Mobile USA outage June 7, 2016

Please be advised that T-Mobile USA has reported an outage on their network effecting areas across the USA. Our TK372/TK373 trackers with a managed SIM card might not be able to connect to servers to report tracking data today. Your TK372/TK373 track should fall back automatically and connect to AT&...
by ATSupport
Sun May 15, 2016 1:31 pm
Forum: General Technical Support & Discussion
Topic: long battery life
Replies: 3
Views: 3603

Re: long battery life

Yes Queclink GL300 has a long lasting battery and is compatible with our server.
by ATSupport
Sun May 15, 2016 1:29 pm
Forum: Starter Kit Support & Discussion
Topic: TK373 OBD Tracker
Replies: 4
Views: 3565

Re: TK373 OBD Tracker

The difference is the coverage. 2G coverage is gradually phasing out so if you plan to use the tracker for many years, TK373 is your best choice.
Yes both Tk372 & TK373 sleep when ignition is off.
by ATSupport
Tue May 03, 2016 7:51 pm
Forum: News
Topic: TK372/TK373 users: SIM card provider unscheduled maintenance
Replies: 0
Views: 11953

TK372/TK373 users: SIM card provider unscheduled maintenance

We were just informed by our SIM card provider that they are performing an unscheduled maintenance to correct a system performance issue. During the period of maintenance if your tracker is actively updating online (existing session) it will not be affected. If the tracker is not already updating bu...
by ATSupport
Tue Apr 26, 2016 4:55 pm
Forum: General Technical Support & Discussion
Topic: Kyocera DuraXT -- Shut down app automatically overnight
Replies: 3
Views: 2262

Re: Kyocera DuraXT -- Shut down app automatically overnight

The phone kills the background apps as necessary (to save battery, to sleep...). There doesn't seem to be a way to get around this. Older Kyocera firmware doesn't do this but newer ones might.
by ATSupport
Mon Apr 25, 2016 11:01 pm
Forum: General Technical Support & Discussion
Topic: 306
Replies: 1
Views: 1218

Re: 306

This forum is not the official support channel - please email us support@accutracking.com or submit a support ticket with your account information.
by ATSupport
Thu Apr 14, 2016 9:04 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 4965

Re: TK104

Sorry my typo. It should be port 20101.
by ATSupport
Thu Apr 14, 2016 9:03 pm
Forum: Starter Kit Support & Discussion
Topic: TK373 OBD Tracker
Replies: 4
Views: 3565

Re: TK373 OBD Tracker

No it doesn't work the same as TK104.

TK372 is a 2G only device while TK373 is a 2G and 3G device. They all both work pretty much the same if you have
2G coverage from either AT&T or T-Mobile in your area. If you have poor 2G coverage then TK373 should be your choice.
by ATSupport
Wed Apr 13, 2016 4:04 pm
Forum: Wish List
Topic: Ability to Disable Zoom In on Webloc and Sub-Accounts
Replies: 1
Views: 16848

Re: Ability to Disable Zoom In on Webloc and Sub-Accounts

Thanks for the request. I'll pass this to the team.
by ATSupport
Wed Apr 13, 2016 4:02 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 4965

Re: TK104

Here you go:
IP: 23.23.180.168
Port: 20137 20101