AccuTracking

Thanks for the questions. TK373 has a motion sensor inside which wakes it up upon movement. If there's no motion detected, it wakes up every X hours to update a location (heartbeat), then goes to sleep again. X is 3 hours for package 4; 4 hours for package 3; 6 hours for package 2 and 12 hours for p...

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.

Yes the basic GPS tracking should work, just no vehicle data.

This is normal GPS drifting. We have an article regarding this: http://support.accutracking.com/kb/article/000043

The tracker has no beeper or speaker that makes sound itself. Have you had the car thoroughly checked for other devices?

The tracker is rated 100mA at 12V.

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 2/14/2017 between 19:00 - 20:00 EST. Quote from the carrier: During this period, we will be performing an upgrade on our network as part of our continued network evolution. To perfo...

You can remove text plan after the first month. Text is only needed when troubleshooting the tracking issues or configuring the tracker.

Guest wrote: ↑

Thu Feb 02, 2017 8:50 am

For US Mobile is the text part required or can you just do with $2 data + $2 service = $4 after the first month when you have things working?

The tracking is all web-based. You'll need a supported GPS tracker and any web browser (computer or phone is ok).

Try to press Ctrl-F5 to reload the page. If you are using cell phone browser, just clear the browser cache and it should fix it.

Got it. We'll enhance this. Thanks for the feedback!