AccuTracking

This BS has been going on for over a week. Maybe it’s time for me to cancel my subscription? I hope the company gives us credit for all the days that service has been down... We sincerely apologize for the length of time it's taking to resolve. The lost service from the outage can be credited back....

I, too, haven't seen any activity from my tracker for days now. :x Is there some way of determining whether my area or unit is one that is still being worked on? Also, I read that our hardware has a lifetime warranty. Does that include the OBD units too? Yes all areas are the US is being worked on ...

ATSupport wrote: ↑Mon Jul 13, 2020 9:29 pm

HSlifer wrote: ↑Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....

We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...

Update: we just got a new update and appended it to the first post of this thread.

Alf2 wrote: ↑Mon Jul 13, 2020 9:57 pm Who is the provider responsible for this?

Please contact us directly for more details https://secure.accutracking.com/contact.php

HSlifer wrote: ↑Mon Jul 13, 2020 9:14 pm Still not working in Oklahoma. It’s been sporadic all last week too....

We have users in Colorado start coming back as of now. Still waiting for the provider for more updates...

Kwihnai wrote: ↑Mon Jul 13, 2020 8:56 pm Still waiting in Texas, still need to track my units.....

Understood...we are here working with our provider tonight for a full recovery as urgently as possible.

I’m confused, one update says you fixed the problem as a WHOLE and another says 1/3 of devices are working. My device is still NOT working. Sorry for the confusion. The SIM provider fixed the network issue earlier but the devices are still queued to get online. A real-life example would be, the bus...

Update: just got another update from the provider: We are continuing to work with the network engineers to get as many updates as possible in regards to the issues being resolved. We have been informed by some of the customers that they have seen some of their devices coming back online slowly as ev...

pricyjane wrote: ↑Mon Jul 13, 2020 5:33 pm Will I still have my tracking for today

Yes you'll see the data during the outage later. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data will be re-sent to our server and you'll be able to view them.

Can't log on, is it completely up an running. No, lots of our users are still offline but the situation is improving. We believe it'll be back today. If your issue is about logging into your account, then it's a separate issue and please let us know your account info via https://secure.accutracking...

cbc4300 wrote: ↑Mon Jul 13, 2020 3:57 pm Can you define which areas are affected?

Thank you

The outage is nationwide but from what we collected from our users, Florida, California and New York appeared to be the hardest hit regions.

Is this going to be up and running soon? Still running a 3G and still getting notification that the system is down. According the the provider's update, the network is fully restored now but devices are queued to connect back as there is a sheer number of devices trying to connect at the same time....

Update: we just got a new update from the SIM provider and appended that to the first post of this thread. More details were provided regarding the timeline and the cause, and why it took so long to resolve. Looks positive and we are monitoring our system and start seeing more devices coming back on...

No tracking available in Colorado. I see the last post said it should be updated by tomorrow. Hoping that is correct. Not having info on my drivers this weekend and today has been challenging. Let me know if there is something I need to do to help get our units back on track. Thank you for the pati...

Here it is a day later and I still cannot track my unit, went down yesterday on the 12th and is still not back up? Any updates for today????? Apologies, the updates from today were appended to the first post of this thread. The last update from them was 10:46am EDT - network has been restored but d...