AccuTracking

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.

Yes the basic GPS tracking should work, just no vehicle data.

This is normal GPS drifting. We have an article regarding this: http://support.accutracking.com/kb/article/000043

The tracker has no beeper or speaker that makes sound itself. Have you had the car thoroughly checked for other devices?

The tracker is rated 100mA at 12V.

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 2/14/2017 between 19:00 - 20:00 EST. Quote from the carrier: During this period, we will be performing an upgrade on our network as part of our continued network evolution. To perfo...

You can remove text plan after the first month. Text is only needed when troubleshooting the tracking issues or configuring the tracker.

Guest wrote: ↑

Thu Feb 02, 2017 8:50 am

For US Mobile is the text part required or can you just do with $2 data + $2 service = $4 after the first month when you have things working?

The tracking is all web-based. You'll need a supported GPS tracker and any web browser (computer or phone is ok).

Try to press Ctrl-F5 to reload the page. If you are using cell phone browser, just clear the browser cache and it should fix it.

Got it. We'll enhance this. Thanks for the feedback!

TK373 is a managed device which is controlled by our server. It's designed as a plug-and-forget blackbox device so there's no instructions other than the installation guide when you activate it online. Plus it has no buttons/controls on the device and no texting capability like TK306A self-managed d...

H2O SIM won't work with your TK104B which is a 2G device. You'll need a US Mobile SIM card. HI SO I HAVE A TK104B AND I HAVE H20 WIRELESS 3G AND FOR SOME REASON I CANT GET THE DEVICE TO WORK I HAVE TRIED EVERY THING OUT THERE AND CANT GET IT TO WORK i bought a new H2o sim card and still nothing... a...

We made your location available via Alexa! To enable the Accutracking Skill on your Amazon Echo devices (Echo or Echo Dot), use the Alexa app and search for "accutracking" skill. Say "Alexa, ask Accutracking, where's my car" and enjoy. Note: this feature is available in package 3 and up only. Happy ...

Facing the same problem of GPRS:Off. Tried 'sleep123456 off', but it's not helping. I have 5 devices with me and I am facing the same problem with every device. Please help. "GPRS off" means no data connection. Are they on H2O SIM cards? If so you'll need to switch SIM cards. Here's more details ab...