Search found 1776 matches

by ATSupport
Fri May 11, 2018 8:11 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 2687

Re: TK373 tracking Interruption

I sincerely apologize. Our SIM provider is working on mitigating the flush of the incoming traffic on their network. Meanwhile, if your device is offline, please let us know your account name by a ticket https://secure.accutracking.com/contact.php and we'll try to manually refresh your SIM card conn...
by ATSupport
Fri May 11, 2018 7:30 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 2687

TK373 tracking disruption

Our SIM card provider for TK373 has informed us some intermittent network degradation this morning caused over their network migration last night. "An unexpected traffic spike, due to the amount of device connections to our network resulted in restricting new connections. Existing connections alread...
by ATSupport
Wed Apr 18, 2018 6:51 am
Forum: General Technical Support & Discussion
Topic: TK104 - need to reactivate
Replies: 6
Views: 502

Re: TK104 - need to reactivate

SpeedTalk SIM card uses T-Mobile network and has the same pay-as-go plan:
https://www.amazon.com/dp/B01N9XPPGZ
by ATSupport
Fri Mar 09, 2018 9:18 pm
Forum: General Technical Support & Discussion
Topic: Tracker ID number
Replies: 1
Views: 954

Re: Tracker ID number

Yes it can. All data on the server will stay.
by ATSupport
Sun Feb 18, 2018 10:07 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 681

Re: Stop info & quick staus not popping up

Update: we have reverted to the previous version of the google maps, which fixed the issue. Apologies for the issue and thanks for the feedback.
by ATSupport
Sun Feb 18, 2018 9:11 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 681

Re: Stop info & quick staus not popping up

We apologize for the issue and are looking into this. Looks like this is related to a recent Google map update:
https://maps-apis.googleblog.com/2018/0 ... -maps.html

I'll update this thread once this is resolved. Apologies again!
by ATSupport
Fri Nov 10, 2017 12:43 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 2114

Re: TK373 wake method

Can you please submit a ticket with your account info etc. so we can look into it:
https://secure.accutracking.com/contact.php
by ATSupport
Thu Nov 09, 2017 6:14 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 2114

Re: TK373 wake method

Thanks for the questions. TK373 has a motion sensor inside which wakes it up upon movement. If there's no motion detected, it wakes up every X hours to update a location (heartbeat), then goes to sleep again. X is 3 hours for package 4; 4 hours for package 3; 6 hours for package 2 and 12 hours for p...
by ATSupport
Tue Jul 18, 2017 1:11 pm
Forum: News
Topic: TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am
Replies: 0
Views: 3907

TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...
by ATSupport
Wed Jul 05, 2017 10:48 am
Forum: General Technical Support & Discussion
Topic: TK372 not reporting
Replies: 1
Views: 1680

Re: TK372 not reporting

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php
by ATSupport
Thu Jun 01, 2017 7:50 pm
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 4092

Re: TK372 stopped reporting

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269
by ATSupport
Thu Jun 01, 2017 8:09 am
Forum: News
Topic: [5/31/2017] TK373 SIM Data Network Outage
Replies: 0
Views: 2654

[5/31/2017] TK373 SIM Data Network Outage

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...
by ATSupport
Thu Jun 01, 2017 7:20 am
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 4092

Re: TK372 stopped reporting

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.
by ATSupport
Tue May 02, 2017 8:38 am
Forum: Starter Kit Support & Discussion
Topic: TK373 without OBD-II
Replies: 1
Views: 1269

Re: TK373 without OBD-II

Yes the basic GPS tracking should work, just no vehicle data.
by ATSupport
Fri Apr 07, 2017 8:05 am
Forum: General Technical Support & Discussion
Topic: History shows wondering/drifting location
Replies: 1
Views: 1523

Re: History shows wondering/drifting location

This is normal GPS drifting. We have an article regarding this: http://support.accutracking.com/kb/article/000043