Search found 1780 matches

by ATSupport
Fri May 11, 2018 9:53 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

Re: TK373 tracking Interruption

No tracking can I get a full refund. I apologize again - please contact us https://secure.accutracking.com/contact.php Lost service hours/days caused by network outage can be credited to the account as service. We are working with the network provider to get the service back as our top priority and...
by ATSupport
Fri May 11, 2018 9:41 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

Re: TK373 tracking Interruption

We didn't get an ETA from the network provider but from our experience it usually takes a few hours once the issue is identified.
Here's last outage from 2017 that lasted for about 4~12 hours depending on the regions: viewtopic.php?f=2&t=2269
by ATSupport
Fri May 11, 2018 9:03 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

Re: TK373 tracking Interruption

Another update: the issue has been identified as not related to the migration last night. This is an AT&T wireless network outage in some regions. Based on our user reports, looks like the outage is mostly at east coast (FL, NY) and TX. No west coast users reported tracking problems yet (or simply b...
by ATSupport
Fri May 11, 2018 8:54 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

Re: TK373 tracking Interruption

Just got an update from the SIM network provider that the issues were narrowed down to the connection with AT&T wireless network and they are still working on it.
From our past experience this usually takes a few hours to fix. I'll update here and appreciate your patience.
by ATSupport
Fri May 11, 2018 8:11 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

Re: TK373 tracking Interruption

I sincerely apologize. Our SIM provider is working on mitigating the flush of the incoming traffic on their network. Meanwhile, if your device is offline, please let us know your account name by a ticket https://secure.accutracking.com/contact.php and we'll try to manually refresh your SIM card conn...
by ATSupport
Fri May 11, 2018 7:30 am
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 3420

TK373 tracking disruption

Our SIM card provider for TK373 has informed us some intermittent network degradation this morning caused over their network migration last night. "An unexpected traffic spike, due to the amount of device connections to our network resulted in restricting new connections. Existing connections alread...
by ATSupport
Wed Apr 18, 2018 6:51 am
Forum: General Technical Support & Discussion
Topic: TK104 - need to reactivate
Replies: 6
Views: 660

Re: TK104 - need to reactivate

SpeedTalk SIM card uses T-Mobile network and has the same pay-as-go plan:
https://www.amazon.com/dp/B01N9XPPGZ
by ATSupport
Fri Mar 09, 2018 9:18 pm
Forum: General Technical Support & Discussion
Topic: Tracker ID number
Replies: 1
Views: 1079

Re: Tracker ID number

Yes it can. All data on the server will stay.
by ATSupport
Sun Feb 18, 2018 10:07 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 842

Re: Stop info & quick staus not popping up

Update: we have reverted to the previous version of the google maps, which fixed the issue. Apologies for the issue and thanks for the feedback.
by ATSupport
Sun Feb 18, 2018 9:11 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 842

Re: Stop info & quick staus not popping up

We apologize for the issue and are looking into this. Looks like this is related to a recent Google map update:
https://maps-apis.googleblog.com/2018/0 ... -maps.html

I'll update this thread once this is resolved. Apologies again!
by ATSupport
Fri Nov 10, 2017 12:43 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 2385

Re: TK373 wake method

Can you please submit a ticket with your account info etc. so we can look into it:
https://secure.accutracking.com/contact.php
by ATSupport
Thu Nov 09, 2017 6:14 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 2385

Re: TK373 wake method

Thanks for the questions. TK373 has a motion sensor inside which wakes it up upon movement. If there's no motion detected, it wakes up every X hours to update a location (heartbeat), then goes to sleep again. X is 3 hours for package 4; 4 hours for package 3; 6 hours for package 2 and 12 hours for p...
by ATSupport
Tue Jul 18, 2017 1:11 pm
Forum: News
Topic: TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am
Replies: 0
Views: 4149

TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...
by ATSupport
Wed Jul 05, 2017 10:48 am
Forum: General Technical Support & Discussion
Topic: TK372 not reporting
Replies: 1
Views: 1814

Re: TK372 not reporting

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php
by ATSupport
Thu Jun 01, 2017 7:50 pm
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 4341

Re: TK372 stopped reporting

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269