Search found 293 matches

by hutch109
Mon Jun 11, 2012 5:08 pm
Forum: General Technical Support & Discussion
Topic: i410 Support?
Replies: 3
Views: 2727

Re: i410 Support?

Most idEN are "back to the sky" - if under a vehicle, then back to the ground will catch most 'reflected' signals...

Eric
by hutch109
Sun May 20, 2012 5:27 pm
Forum: General Technical Support & Discussion
Topic: Can't get GPS Tracking History - only All
Replies: 1
Views: 2004

Re: Can't get GPS Tracking History - only All

Are you sure its sending good GPS data? If its set to all - it should show both tower and GPS data - if set to GPS only, it will ONLY show good GPS data - ie, no RED TOWER reports...

Eric
by hutch109
Sat Mar 10, 2012 10:28 pm
Forum: General Technical Support & Discussion
Topic: Extending Battery Life
Replies: 1
Views: 1893

Re: Extending Battery Life

You can change to once every few minutes; but you still still see no more than 8 hours - if your using the regular battery.

We offer a motion board, that modifies your phone, and combined with our extra high capacity battery - you can get weeks of use before re charging.

Eric
by hutch109
Sun Feb 26, 2012 1:16 pm
Forum: General Technical Support & Discussion
Topic: All devices dead after 20-35 days while charging ...
Replies: 6
Views: 4129

Re: All devices dead after 20-35 days while charging ...

Jim; we have seen this issue before. The "phone" was never meant to be on 24/7 plugged into a charger. We have seen it crash all the time like this. Some chargers seem to work better than others, but they all die after a while, and require a restart. There is no known fix for this, other than the po...
by hutch109
Wed Feb 22, 2012 6:28 pm
Forum: General Technical Support & Discussion
Topic: Boost i290 stops when getting a text message....
Replies: 5
Views: 3459

Re: Boost i290 stops when getting a text message....

Yes; it allows you to put the phone to "sleep" when the car is not moving - it works for battery powered applications where you don't have it plugged into power.

It can extend the life between recharges to 4-6 weeks - depending on the amount driven.

Eric
by hutch109
Sat Jan 07, 2012 10:24 am
Forum: General Technical Support & Discussion
Topic: Boost i290 stops when getting a text message....
Replies: 5
Views: 3459

Re: Boost i290 stops when getting a text message....

Our motion activated board resets those message errors. Each time the vehicle starts back into motion - there is a clean boot. That removes the messages, and starts AccuTracking back up.

Eric
by hutch109
Mon Dec 26, 2011 10:20 am
Forum: General Technical Support & Discussion
Topic: exactly how does this software work?
Replies: 3
Views: 2809

Re: exactly how does this software work?

When you log in, along the top, click the button labeled "full screen".

Eric
by hutch109
Sun Nov 13, 2011 11:24 am
Forum: General Technical Support & Discussion
Topic: exactly how does this software work?
Replies: 3
Views: 2809

Re: exactly how does this software work?

It reports how ever often you have the phone set to report. If you set the phone software for 1 minute, then it will update every minute on the web site. The easiest way to "watch it" in real time, is to log in and click the "full screen" option, and set it for 1 minute. Every time there is an updat...
by hutch109
Fri Oct 28, 2011 4:24 pm
Forum: General Technical Support & Discussion
Topic: Locating stolen scooters
Replies: 1
Views: 2390

Re: Locating stolen scooters

NO, the phone needs to be on, in coverage area, and have AccuTracking installed BEFORE the theft...

Eric
by hutch109
Tue Oct 18, 2011 5:30 am
Forum: Misc
Topic: AccuTracking Starter Kit - when will it be available?
Replies: 4
Views: 7735

Re: AccuTracking Starter Kit - when will it be available?

Boost is no contract; that charge though is separate from AccuTracking.

Get the Boost pay as you go - and you can have the cell service for less than $10 per month... Plus the AccuTracking fee. A pretty inexpensive way to go.

Eric
by hutch109
Sun Oct 09, 2011 7:29 pm
Forum: Misc
Topic: AccuTracking Starter Kit - when will it be available?
Replies: 4
Views: 7735

Re: AccuTracking Starter Kit - when will it be available?

You can purchase a Boost phone - and then install the software over the air, or via USB cord...

Eric
by hutch109
Mon Sep 05, 2011 6:59 pm
Forum: General Technical Support & Discussion
Topic: IT WORKED the first hour
Replies: 1
Views: 1822

Re: IT WORKED the first hour

I don't know. Are there any error messages on the phone? What does the phone say in the status line?

Eric
by hutch109
Wed May 25, 2011 7:17 am
Forum: General Technical Support & Discussion
Topic: Compatible ruggedized/Mil spec phone?
Replies: 2
Views: 2231

Re: Compatible ruggedized/Mil spec phone?

Kris; you also might have better luck using the phone external to the device being tracked. We use ours year round, in states like CA and AZ - with no trouble. They use our motion board, are mounted in a Pelican case, and then put under the car.

Eric
by hutch109
Tue Apr 05, 2011 6:09 pm
Forum: General Technical Support & Discussion
Topic: Altitude Question
Replies: 2
Views: 2746

Re: Altitude Question

Don't have the specific altitude, but yes, there is a limit - your more likely to have issues with the cellular coverage in the air - as most cell towers use a down-til beam where the signal is hugging the ground - and not up in the sky. With that said, we have done several hundred feet - but its sp...
by hutch109
Sat Mar 26, 2011 5:26 pm
Forum: General Technical Support & Discussion
Topic: i776 HELP!!!
Replies: 1
Views: 1888

Re: i776 HELP!!!

When entering the number, push the "menu" button, and select "numeric" to use numbers...