AccuTracking

If you are using our "Share Location Link" or "Web Integration" feature to put a map on your own website, your action is required to continue using the feature. Due to the changes to Google API billing since 7/16/2018, you'll need your own Google API key to use the "share location" feature and the "...

Hassan wrote: ↑

Thu Nov 08, 2018 3:31 am

Im same broblem no blue light what reason

You might need to send the APN command to the tracker (the command differs for different SIM card provider). If you need help look into it, please contact us https://secure.accutracking.com/contact.php

We now have the mobile app for Android and iOS 11.3 or newer.
Here's the app install instruction: https://secure.accutracking.com/app_install.php

App for Windows Mobile is still under development.

Can you please contact our support with your account info so we can look into it:
https://secure.accutracking.com/contact.php

Also please clear the browser cache and relogin again. It's usually caused by an outdated script cached by the browser.

"Check out" would hide the unit on the tracking map. "Check in" would make it visible again on the map. You can also unhide it online in your account by clicking “Manage Units” > “Edit” > Uncheck “Hide on map” box. Check under your phone settings and see whether you have "battery optimization" setti...

Have you tried a different browser/computer?
Make sure you have adblocker disabled and clear the browser cache, then logout and re-login.

Update: As of now AT&T network has returned to normal. If your tracker is still offline, please contact us and request for a manual SIM refresh:
https://secure.accutracking.com/contact.php

This is the second time in the past two weeks we lost service, I need to get in touch with a customer service Rep regarding compensation. Please provide me with a contact number I can call. thanks I deeply apologize for the trouble! Once you submit the ticket from the link in the previous post, our...

AT&T had a roaming network outage this morning from 1AM~6AM EDT. It has now been resolved but your tracker may take some time to get online. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data from earlier morning would b...

Sorry it doesn't work with other SIMs. Even if it did, it still won't work because the tracker is a UMTS 850/1900Mhz band device while Germany has UMTS 2100MHz network. The device is not compatible and won't work there.

Update: AT&T has confirmed the connection issue has been resolved. All trackers should be back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here: https://secure.accutracking.com/contact.php Thanks to everyone affected by this outage...

My tracker is still not working please fix it it has not bin working for two days or money back please fix Please contact us at https://secure.accutracking.com/contact.php If it's 2 days not working it's not related to this outage. The outage started this morning. Please contact us with your accoun...

Guest wrote: ↑

Fri May 11, 2018 10:30 am

When will this be fixed? I have to be able to track my fleet. If this can't be resolved quickly will we receive a credit?

I apologize again - lost service hours/days caused by network outage can be credited to the account as service - please contact us https://secure.accutracking.com/contact.php

Update:
Haven't got the official update from AT&T yet but devices are starting to come back online gradually. Will update once more update is available.

Update from the SIM provider: "...Devices appear unable to establish data sessions. Existing connections already in place should not have been affected... The issue has been raised with the AT&T Network engineers who are working towards a solution. We apologize for any inconvenience caused. Updates ...