Search found 1488 matches
- Wed Aug 30, 2023 3:53 am
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Seeing a steadily increasing number of devices coming back online now.
- Tue Aug 29, 2023 11:46 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
- Tue Aug 29, 2023 10:48 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Still not working in Dunlap Tn. I have 2 units that need to get back on line. Still not working in Indianapolis, Indiana Just got an update from the carrier that the ETA for full restoration is by 6am EDT or sooner. The first post has been updated. Much appreciate the continuing patience - appears ...
- Tue Aug 29, 2023 8:51 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
LynneA wrote: ↑Tue Aug 29, 2023 7:50 pm Still not working in Springfield Massachusetts. Tuesday, August 29. 7:49 PM.
Not out of the woods yet - we just got an update from the carrier that there are stability issues hindering the recovery process. They are working on it and will update as available.Guest wrote: ↑Tue Aug 29, 2023 8:21 pm Still not working in Dallas Texas.
- Tue Aug 29, 2023 6:58 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Sorry it's still down there! The carrier hasn't given a concrete ETA but said "they hope to ensure the network stability as soon as possible". We are in communication with them for further updates.bighawk62 wrote: ↑Tue Aug 29, 2023 6:48 pm I'm still out of service here in Deltona fl
- Tue Aug 29, 2023 6:43 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
It's Still Out In The Chicago Suburbs As Of The Time Of This Posting 08-29-23, 4:23pm CDT Still out in Mckinney. This is going on 2 days now! So far there's no new updates from the provider but we have been liaising with them. If your devices are still offline, they may take tonight if not sooner. ...
- Tue Aug 29, 2023 4:40 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
The service is still out at this time in Southern California. It would be nice if it would come back on Down in Lynchburg, VA. AT&T mobility is also experiencing issues on data with our hotspot. The communication for our devices has not been restored since reporting this morning. I have closed ...
- Tue Aug 29, 2023 2:53 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Still not working as of now in Chicago area. Are we going to be receiving a credit for this service not working? We need this service to run our businesses! We sincerely apologize - yes we'll offer credit for this excessive downtime. We are still focusing on getting every unit back at the moment bu...
- Tue Aug 29, 2023 2:50 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
service still out in NW Mississippi Still not working in South Florida Still not working in Dallas, Texas Appreciate your patience and apologize for the time it's taking. We continue to see improvements and more devices are back online. The carrier updated "Services continue to restore". ...
- Tue Aug 29, 2023 11:22 am
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Still out in Houston, TX. No tracking whatsoever. We are still experiencing an outage in New Orleans. No tracking information available. The recovery is still in progress right now. Unlike in the normal operation mode where the devices actually sleep between connections, when offline they usually k...
- Tue Aug 29, 2023 10:01 am
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
We are seeing more & more devices back online. The SIM carrier also updated with recovery process (please see the first post). Our sincere apologies for the incident and thank you for your patience.Guest wrote: ↑Tue Aug 29, 2023 9:03 am As of 9:02 EDT service is still out in SE North Carolina.
- Tue Aug 29, 2023 6:33 am
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
We start to see devices back online as the SIM network recovers. Your tracker should work as usual once the vehicle starts moving. The history data from the outage period will be uploaded by the tracker shortly after it's online. We sincerely apologize for this incident. Please let us know if it's s...
- Tue Aug 29, 2023 12:16 am
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
Re: [8/28/2023] TK374 SIM Network Degradation/Outage
Just updated the original post with the status. It's still not resolved. Apologies again and thank you for your patience.auh2o wrote: ↑Mon Aug 28, 2023 10:10 pm As of 9:10 pm CST the problem has not been solved in Lubbock Tx
- Mon Aug 28, 2023 4:44 pm
- Forum: News
- Topic: [8/28/2023] TK374 SIM Network Degradation/Outage
- Replies: 41
- Views: 419251
[8/28/2023] TK374 SIM Network Degradation/Outage
We were just notified by our SIM card carrier that there has been a network degradation/outage since about 3:20PM EDT. This affected the TK374 users in certain areas with SIM ID starting with 8944****. The tracker will store the data collected locally on the device when the network is not available ...
- Mon Oct 25, 2021 2:36 pm
- Forum: News
- Topic: [10/25/2021] TK37x SIM Network Degradation
- Replies: 7
- Views: 23082
Re: [10/25/2021] TK37x SIM Network Degradation
Thanks for the info and I apologize for the issue. Can you please provide your account details with our ticket link I'm happy to look into it: https://secure.accutracking.com/contact.php Just FYI, Our TK374 unit is on a work vehicle and has been without service for almost 3 hours. This unit has been...