Search found 1757 matches

by ATSupport
Sun Feb 18, 2018 10:07 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 30

Re: Stop info & quick staus not popping up

Update: we have reverted to the previous version of the google maps, which fixed the issue. Apologies for the issue and thanks for the feedback.
by ATSupport
Sun Feb 18, 2018 9:11 pm
Forum: General Technical Support & Discussion
Topic: Stop info & quick staus not popping up
Replies: 2
Views: 30

Re: Stop info & quick staus not popping up

We apologize for the issue and are looking into this. Looks like this is related to a recent Google map update:
https://maps-apis.googleblog.com/2018/0 ... -maps.html

I'll update this thread once this is resolved. Apologies again!
by ATSupport
Fri Nov 10, 2017 12:43 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 1216

Re: TK373 wake method

Can you please submit a ticket with your account info etc. so we can look into it:
https://secure.accutracking.com/contact.php
by ATSupport
Thu Nov 09, 2017 6:14 pm
Forum: General Technical Support & Discussion
Topic: TK373 wake method
Replies: 4
Views: 1216

Re: TK373 wake method

Thanks for the questions. TK373 has a motion sensor inside which wakes it up upon movement. If there's no motion detected, it wakes up every X hours to update a location (heartbeat), then goes to sleep again. X is 3 hours for package 4; 4 hours for package 3; 6 hours for package 2 and 12 hours for p...
by ATSupport
Tue Jul 18, 2017 1:11 pm
Forum: News
Topic: TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am
Replies: 0
Views: 1740

TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...
by ATSupport
Wed Jul 05, 2017 10:48 am
Forum: General Technical Support & Discussion
Topic: TK372 not reporting
Replies: 1
Views: 1051

Re: TK372 not reporting

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php
by ATSupport
Thu Jun 01, 2017 7:50 pm
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 1996

Re: TK372 stopped reporting

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269
by ATSupport
Thu Jun 01, 2017 8:09 am
Forum: News
Topic: [5/31/2017] TK373 SIM Data Network Outage
Replies: 0
Views: 1131

[5/31/2017] TK373 SIM Data Network Outage

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...
by ATSupport
Thu Jun 01, 2017 7:20 am
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 1996

Re: TK372 stopped reporting

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.
by ATSupport
Tue May 02, 2017 8:38 am
Forum: Starter Kit Support & Discussion
Topic: TK373 without OBD-II
Replies: 1
Views: 647

Re: TK373 without OBD-II

Yes the basic GPS tracking should work, just no vehicle data.
by ATSupport
Fri Apr 07, 2017 8:05 am
Forum: General Technical Support & Discussion
Topic: History shows wondering/drifting location
Replies: 1
Views: 1049

Re: History shows wondering/drifting location

This is normal GPS drifting. We have an article regarding this: http://support.accutracking.com/kb/article/000043
by ATSupport
Thu Mar 30, 2017 2:15 pm
Forum: General Technical Support & Discussion
Topic: Hearing a phone ring in car?
Replies: 2
Views: 705

Re: Hearing a phone ring in car?

The tracker has no beeper or speaker that makes sound itself. Have you had the car thoroughly checked for other devices?
by ATSupport
Mon Mar 06, 2017 2:06 pm
Forum: General Technical Support & Discussion
Topic: TK373 backup battery and power draw
Replies: 1
Views: 746

Re: TK373 backup battery and power draw

The tracker is rated 100mA at 12V.
by ATSupport
Mon Feb 13, 2017 11:49 am
Forum: News
Topic: TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017
Replies: 0
Views: 1898

TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 2/14/2017 between 19:00 - 20:00 EST. Quote from the carrier: During this period, we will be performing an upgrade on our network as part of our continued network evolution. To perfo...
by ATSupport
Thu Feb 02, 2017 8:56 am
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 21918

Re: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

You can remove text plan after the first month. Text is only needed when troubleshooting the tracking issues or configuring the tracker.
Guest wrote:
Thu Feb 02, 2017 8:50 am
For US Mobile is the text part required or can you just do with $2 data + $2 service = $4 after the first month when you have things working?