Search found 1753 matches

by ATSupport
Tue Jul 18, 2017 1:11 pm
Forum: News
Topic: TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am
Replies: 0
Views: 221

TK373 Users: Scheduled maintenance for the SIM data network 7/21/2017 00:00am

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 7/21/2017 between 00:00 - 00:15 EDT. Your TK373 tracker will lose data connection and online tracking during this time. The actual data connection downtime should be no longer than ...
by ATSupport
Wed Jul 05, 2017 10:48 am
Forum: General Technical Support & Discussion
Topic: TK372 not reporting
Replies: 1
Views: 246

Re: TK372 not reporting

It's likely related to 2G shutdown in your area.
Please contact our support https://secure.accutracking.com/contact.php
by ATSupport
Thu Jun 01, 2017 7:50 pm
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 528

Re: TK372 stopped reporting

Thanks for posting back! Here's the details about last night's SIM data network outage:
https://forums.accutracking.com/viewtop ... f=2&t=2269
by ATSupport
Thu Jun 01, 2017 8:09 am
Forum: News
Topic: [5/31/2017] TK373 SIM Data Network Outage
Replies: 0
Views: 502

[5/31/2017] TK373 SIM Data Network Outage

There was a Managed SIM data network outage in certain US regions starting from at about 21:00 EDT 05/31/2017, and lasted about an hour. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The network issue has been resolved and your tracker should now be t...
by ATSupport
Thu Jun 01, 2017 7:20 am
Forum: Starter Kit Support & Discussion
Topic: TK372 stopped reporting
Replies: 3
Views: 528

Re: TK372 stopped reporting

I apologize for the issue. There was a SIM data network outage last night but has been resolved. If your tracker is still offline, please contact our support.
by ATSupport
Tue May 02, 2017 8:38 am
Forum: Starter Kit Support & Discussion
Topic: TK373 without OBD-II
Replies: 1
Views: 286

Re: TK373 without OBD-II

Yes the basic GPS tracking should work, just no vehicle data.
by ATSupport
Fri Apr 07, 2017 8:05 am
Forum: General Technical Support & Discussion
Topic: History shows wondering/drifting location
Replies: 1
Views: 682

Re: History shows wondering/drifting location

This is normal GPS drifting. We have an article regarding this: http://support.accutracking.com/kb/article/000043
by ATSupport
Thu Mar 30, 2017 2:15 pm
Forum: General Technical Support & Discussion
Topic: Hearing a phone ring in car?
Replies: 2
Views: 343

Re: Hearing a phone ring in car?

The tracker has no beeper or speaker that makes sound itself. Have you had the car thoroughly checked for other devices?
by ATSupport
Mon Mar 06, 2017 2:06 pm
Forum: General Technical Support & Discussion
Topic: TK373 backup battery and power draw
Replies: 1
Views: 403

Re: TK373 backup battery and power draw

The tracker is rated 100mA at 12V.
by ATSupport
Mon Feb 13, 2017 11:49 am
Forum: News
Topic: TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017
Replies: 0
Views: 1210

TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 2/14/2017 between 19:00 - 20:00 EST. Quote from the carrier: During this period, we will be performing an upgrade on our network as part of our continued network evolution. To perfo...
by ATSupport
Thu Feb 02, 2017 8:56 am
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 19803

Re: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

You can remove text plan after the first month. Text is only needed when troubleshooting the tracking issues or configuring the tracker.
Guest wrote:
Thu Feb 02, 2017 8:50 am
For US Mobile is the text part required or can you just do with $2 data + $2 service = $4 after the first month when you have things working?
by ATSupport
Mon Jan 30, 2017 12:10 pm
Forum: General Technical Support & Discussion
Topic: Does it require a cell phone
Replies: 1
Views: 481

Re: Does it require a cell phone

The tracking is all web-based. You'll need a supported GPS tracker and any web browser (computer or phone is ok).
by ATSupport
Sun Jan 29, 2017 10:19 am
Forum: General Technical Support & Discussion
Topic: Map
Replies: 6
Views: 635

Re: Map

Try to press Ctrl-F5 to reload the page. If you are using cell phone browser, just clear the browser cache and it should fix it.
by ATSupport
Sat Jan 28, 2017 12:01 pm
Forum: General Technical Support & Discussion
Topic: Map
Replies: 6
Views: 635

Re: Map

Got it. We'll enhance this. Thanks for the feedback!
by ATSupport
Fri Jan 20, 2017 8:48 am
Forum: General Technical Support & Discussion
Topic: TK 373
Replies: 1
Views: 409

Re: TK 373

TK373 is a managed device which is controlled by our server. It's designed as a plug-and-forget blackbox device so there's no instructions other than the installation guide when you activate it online. Plus it has no buttons/controls on the device and no texting capability like TK306A self-managed d...