Search found 1745 matches

by ATSupport
Mon Mar 06, 2017 2:06 pm
Forum: General Technical Support & Discussion
Topic: TK373 backup battery and power draw
Replies: 1
Views: 105

Re: TK373 backup battery and power draw

The tracker is rated 100mA at 12V.
by ATSupport
Mon Feb 13, 2017 11:49 am
Forum: News
Topic: TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017
Replies: 0
Views: 513

TK373 Users: Scheduled maintenance upgrade to the SIM data network 2/14/2017

We received a notification from our SIM card carrier that a maintenance procedure is scheduled for the data network on 2/14/2017 between 19:00 - 20:00 EST. Quote from the carrier: During this period, we will be performing an upgrade on our network as part of our continued network evolution. To perfo...
by ATSupport
Thu Feb 02, 2017 8:56 am
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 17725

Re: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

You can remove text plan after the first month. Text is only needed when troubleshooting the tracking issues or configuring the tracker.
Guest wrote:
Thu Feb 02, 2017 8:50 am
For US Mobile is the text part required or can you just do with $2 data + $2 service = $4 after the first month when you have things working?
by ATSupport
Mon Jan 30, 2017 12:10 pm
Forum: General Technical Support & Discussion
Topic: Does it require a cell phone
Replies: 1
Views: 274

Re: Does it require a cell phone

The tracking is all web-based. You'll need a supported GPS tracker and any web browser (computer or phone is ok).
by ATSupport
Sun Jan 29, 2017 10:19 am
Forum: General Technical Support & Discussion
Topic: Map
Replies: 6
Views: 211

Re: Map

Try to press Ctrl-F5 to reload the page. If you are using cell phone browser, just clear the browser cache and it should fix it.
by ATSupport
Sat Jan 28, 2017 12:01 pm
Forum: General Technical Support & Discussion
Topic: Map
Replies: 6
Views: 211

Re: Map

Got it. We'll enhance this. Thanks for the feedback!
by ATSupport
Fri Jan 20, 2017 8:48 am
Forum: General Technical Support & Discussion
Topic: TK 373
Replies: 1
Views: 177

Re: TK 373

TK373 is a managed device which is controlled by our server. It's designed as a plug-and-forget blackbox device so there's no instructions other than the installation guide when you activate it online. Plus it has no buttons/controls on the device and no texting capability like TK306A self-managed d...
by ATSupport
Wed Jan 11, 2017 4:46 pm
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 17725

Re: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

H2O SIM won't work with your TK104B which is a 2G device. You'll need a US Mobile SIM card. HI SO I HAVE A TK104B AND I HAVE H20 WIRELESS 3G AND FOR SOME REASON I CANT GET THE DEVICE TO WORK I HAVE TRIED EVERY THING OUT THERE AND CANT GET IT TO WORK i bought a new H2o sim card and still nothing... a...
by ATSupport
Thu Dec 29, 2016 10:26 am
Forum: News
Topic: Accutracking now works with Amazon Alexa
Replies: 0
Views: 716

Accutracking now works with Amazon Alexa

We made your location available via Alexa! To enable the Accutracking Skill on your Amazon Echo devices (Echo or Echo Dot), use the Alexa app and search for "accutracking" skill. Say "Alexa, ask Accutracking, where's my car" and enjoy. Note: this feature is available in package 3 and up only. Happy ...
by ATSupport
Wed Sep 28, 2016 8:22 am
Forum: Starter Kit Support & Discussion
Topic: TK-104 GPS NOT Working
Replies: 6
Views: 14704

Re: TK-104 GPS NOT Working

Facing the same problem of GPRS:Off. Tried 'sleep123456 off', but it's not helping. I have 5 devices with me and I am facing the same problem with every device. Please help. "GPRS off" means no data connection. Are they on H2O SIM cards? If so you'll need to switch SIM cards. Here's more details ab...
by ATSupport
Tue Sep 27, 2016 9:39 pm
Forum: General Technical Support & Discussion
Topic: TK104 no GSM but GPS Flashing
Replies: 1
Views: 7301

Re: TK104 no GSM but GPS Flashing

That means no GSM signal but GPS is OK. What SIM card is that? AT&T is shutting down their 2G network (2G sunset) and your area might have been affected: https://www.business.att.com/content/other/2G-Sunset-FAQ_2016.pdf Your TK104 is a 2G device so it can only work with 2G network, while your phone ...
by ATSupport
Fri Sep 09, 2016 10:53 am
Forum: News
Topic: H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA
Replies: 4
Views: 17725

H2O SIM card users ACTION REQUIRED: 2G Sunset in the USA

- If your have a self-managed tracker (TK103A, TK306A...) with a H2O SIM card, please read on. Action is required by December 2016 . - If you have a managed tracker (TK372, Tk373), you are not affected and please ignore this message. AT&T 2G sunset H2O wireless uses AT&T network. AT&T will official...
by ATSupport
Wed Aug 31, 2016 9:04 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 2288

Re: TK104

I have been using 2 TK104's with H2O sim card. Almost every day they stop sending from approximately 12:00 PM CST for 2-3 hrs. They are always in different locations when this happens and often in locations where there is no problem at other times during the day. Any thoughts? H2O wireless uses AT&...
by ATSupport
Fri Jul 08, 2016 8:19 pm
Forum: General Technical Support & Discussion
Topic: Understanding basic tracking icons
Replies: 1
Views: 1074

Re: Understanding basic tracking icons

Thanks for using our service - please contact our support for assistance on specific questions.
by ATSupport
Sun Jun 19, 2016 8:11 pm
Forum: General Technical Support & Discussion
Topic: TK104
Replies: 9
Views: 2288

Re: TK104

What is the difference between "sleep" command and "less gprs"? Don't they do the same thing? When the tracker is configured to work under GPRS mode (by command "GPRS123456"), sleep mode configured by "sleep" command is ignored and the mode configured by "less gprs" is in effect. In SMS mode (SMS12...